Show HN: Onboarded – User Onboarding as a Service

Re:Show HN: Onboarded – User Onboarding as a Service by Animats on Wednesday May 06, 2015 @05:09PM (#9501833)

From the article: "After new users sign up to a website or app, they are often dropped directly into a home screen. ... This is a big missed opportunity. This moment is a chance to ... ask important questions, and personalize their experience. ... They will then be more likely to tell their friends about you. When combined with analytics, the onboarding process presents an opportunity to learn vital details about your users ... and increase retention and conversions."

So this isn't for the user's benefit.

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Re:Show HN: Onboarded – User Onboarding as a Service by rgbrenner on Wednesday May 06, 2015 @05:37PM (#9501968)

personalize their experience ... They will then be more likely to tell their friends about you. ... increase retention and conversions.

So this isn't for the user's benefit.

non-sequitur

If something is increasing retention; and creating more satisfied customers (so much so they are telling other people about you)... then it is benefiting the user. Actions clearly indicate it's benefiting the user.

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Re:Show HN: Onboarded – User Onboarding as a Service by kareemm on Wednesday May 06, 2015 @05:15PM (#9501858)

> So this isn't for the user's benefit.

I think it is. You're understanding what problems they need solved so you can do that for them (and thus increase retention and conversions).

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Re:Show HN: Onboarded – User Onboarding as a Service by ObserverEffect on Wednesday May 06, 2015 @05:18PM (#9501868)

Exactly. Plus you can improve the user's experience by helping them find and understand the things they are looking for in your app :)

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Re:Show HN: Onboarded – User Onboarding as a Service by stephengillie on Wednesday May 06, 2015 @05:21PM (#9501881)

This kind of response makes me think of the mandatory training missions that have started populating the introductory levels of many videogames - Even though movement is the same as every other game, we're going to spend 10 minutes to teach you how to walk around and shoot your gun.

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Re:Show HN: Onboarded – User Onboarding as a Service by icebraining on Wednesday May 06, 2015 @05:49PM (#9502022)

I think those are fine, as long as you can skip them.

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Re:Show HN: Onboarded – User Onboarding as a Service by stephengillie on Wednesday May 06, 2015 @05:54PM (#9502043)

Increasingly, the option to skip is removed. If you want to play a game with your friends, you have to spend 10 minutes doing what the game tells you to do.

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Re:Show HN: Onboarded – User Onboarding as a Service by skizm on Wednesday May 06, 2015 @05:30PM (#9501934)

Just because something benefits one party, doesn't mean it can't benefit both parties.

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