How I Got the First Paying Customers for My Startup

Re:How I Got the First Paying Customers for My Startup by jteusa on Monday December 22, 2014 @07:49PM (#8786223)

I think you might have mis-understood what we do. My fault (you're not the first).

In short, we're not a software company.

We manage the live chat for website, so they don't have to. We're a service business.

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Re:How I Got the First Paying Customers for My Startup by dmak on Monday December 22, 2014 @10:00PM (#8786593)

I actually misunderstood this as well from reading the blog post. I thought it was silly to be entering such a saturated market especially with companies like Olark.

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Re:How I Got the First Paying Customers for My Startup by jteusa on Tuesday December 23, 2014 @01:25AM (#8787023)

Updated - let me know what you think.

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Re:How I Got the First Paying Customers for My Startup by zakelfassi on Monday December 22, 2014 @09:03PM (#8786459)

+1 to @pbreit.

I had the same remark; "why on earth another Chat Widget company?". I guess you could communicate better on the service by adding some sort of graphic (user comes to your site, we do this, we do that, ...).

Best of luck!

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Re:How I Got the First Paying Customers for My Startup by jteusa on Monday December 22, 2014 @09:30PM (#8786528)

Totally agree. Got a ton of great feedback from HN community today via (LOTS of) website chats on the site = )

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Re:How I Got the First Paying Customers for My Startup by md2be on Tuesday December 23, 2014 @11:01AM (#8788634)

Change tag line to "we are a sales team, that lives on your web site."

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Re:How I Got the First Paying Customers for My Startup by jteusa on Tuesday December 23, 2014 @01:56PM (#8789564)

Love it! Will consider that. Thanks for the feedback (so many good tips from the HN visitors)

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Re:How I Got the First Paying Customers for My Startup by soneca on Monday December 22, 2014 @08:11PM (#8786301)

Wow! NOW i got it. That is why "having a team managing the chat" is such a big deal (for phase #2). It is not managing the software, but actually chatting.

I do think it is a good business model. Good luck!

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Re:How I Got the First Paying Customers for My Startup by jteusa on Monday December 22, 2014 @08:28PM (#8786351)

Thanks!

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