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Re:Michael Dell buys back PC company he founded in $24.8bn deal by cantrevealname on Thursday September 12, 2013 @07:21PM (#6377633)
There's a very good idea on Dell's website that I haven't seen on other laptop sites: All Dell laptops have a sticker with a "service tag" (a 6-character code that looks like, say, HYBVGX). You enter that code in the Dell website, specify the OS (say, Windows/XP), and you can download all the drivers specific to your laptop configuration.

The idea is wonderful. For Lenovo laptops, by contrast, you have to somehow know exactly what components are used in your laptop and then go hunt for those drivers. (And no, I don't want to use Lenovo's mysterious automatic update tools.)

I said that Dell's idea is wonderful, but the implementation is horrible unfortunately: you have to download the drivers one-by-one (unless you're willing to use their download manager), the order in which drivers are installed matters and Dell doesn't tell you the order, the documentation on what each driver does is very poor, they are inconsistently packaged (zip files, exe's, installers), and sometimes you get offered, say, 3 wifi drivers because apparently Dell doesn't know which wifi chipset was put into your configuration.

Like I said, the idea is great.

Re:Michael Dell buys back PC company he founded in $24.8bn deal by Samuel_Michon on Thursday September 12, 2013 @07:35PM (#6377689)
> All Dell laptops have a sticker with a "service tag"

That seems very old-fashioned to me. Why should I have to type in anything at all for the computer to know what its components are? Shouldn't it already know?

Apple’s Software Update/Mac App Store knows what computer I use. Even with the BTO Mac’s, the OS knows what components those computers have. The Mac App Store never presents me with software that's not suitable for my computer. I know x86 + Windows has way more possible configurations, but even there, it should be possible to create a report of all the components and send it to Windows Update (AFAIK, it already does that — why are you downloading drivers from DELL’s site?)

Re:Michael Dell buys back PC company he founded in $24.8bn deal by Amadou on Thursday September 12, 2013 @07:41PM (#6377703)
Sure, the computer knows the PCI-ID's of everything on the PCI-family of buses. Same for usb. But you presume that the person downloading the drivers is doing it from the same computer. If it needs a driver for its network interface, then that is going to be a problem.
Re:Michael Dell buys back PC company he founded in $24.8bn deal by Samuel_Michon on Thursday September 12, 2013 @07:59PM (#6377766)
> driver for its network interface

To me, that sounds like a Windows problem, not a DELL problem. No matter what components your computer consists of, a basic Windows install should have a suitable driver for your network card, at least to get online to get better and more up-to-date drivers. In my experience, it always does. Maybe I've just been lucky?

As for downloading drivers from a different computer, I think that's mostly done by IT departments to manage numerous computers. Of them, it can be expected they know what they’re doing, and making the process easier could obviate their job, so I suspect they like the way it is now.

Re:Michael Dell buys back PC company he founded in $24.8bn deal by Amadou on Thursday September 12, 2013 @10:50PM (#6378276)
Maybe I've just been lucky?

That about sums it up.

making the process easier could obviate their job, so I suspect they like the way it is now.

Wow.

Re:Michael Dell buys back PC company he founded in $24.8bn deal by enraged_camel on Friday September 13, 2013 @12:47AM (#6378710)
>>Wow.

Wow what? You realize this mindset is extremely common, and that some people will in fact actively sabotage improvement efforts to keep their jobs, right?

Re:Michael Dell buys back PC company he founded in $24.8bn deal by Amadou on Friday September 13, 2013 @06:45AM (#6379616)
To attribute that mindset to every IT department rather than some group of individuals is beyond cynical. Would you say the same thing about all developers? All engineers? A statement like that speaks volumes about the writer and nothing about the subject.
Re:Michael Dell buys back PC company he founded in $24.8bn deal by dagw on Friday September 13, 2013 @02:44AM (#6379026)
I suspect they like the way it is now.

Having worked in a large IT department I can assure you that anything that alleviates the drudgery of basic computer maintenance is very very welcome by everybody I've known who works there.

Re:Michael Dell buys back PC company he founded in $24.8bn deal by FedRegister on Friday September 13, 2013 @08:10AM (#6379909)
> No matter what components your computer consists of, a basic Windows install should have a suitable driver for your network card, at least to get online to get better and more up-to-date drivers.

Including drivers for cards that were created after Windows was released? Good luck with that!

> As for downloading drivers from a different computer, I think that's mostly done by IT departments to manage numerous computers.

Clearly you've never had to wipe/restore a family member's computer because of their crippling malware, er, porn, habit.

Re:Michael Dell buys back PC company he founded in $24.8bn deal by pyre on Thursday September 12, 2013 @11:52PM (#6378483)
> Of them, it can be expected they know what they’re doing, and making the process easier could obviate their job, so I suspect they like the way it is now.

If a Windows Update-type solution could be funnelled through a locally controlled central server for large installs, then the IT department could approve each update, and the local machines would automatically pull them down.

I assume that something like this already exists (even if it's not tied into Windows Update specifically).

Re:Michael Dell buys back PC company he founded in $24.8bn deal by jtmcmc on Friday September 13, 2013 @03:29AM (#6379156)
http://en.wikipedia.org/wiki/System_Center_Configuration_Man... used by large IT departments to ship and deploy updates
Re:Michael Dell buys back PC company he founded in $24.8bn deal by sk5t on Friday September 13, 2013 @02:47AM (#6379036)
Yes, it exists in many different incarnations--even more than one from Microsoft, and others from third parties.

WSUS is Windows Update for small/medium-sized MIS to run.

Re:Michael Dell buys back PC company he founded in $24.8bn deal by daemin on Thursday September 12, 2013 @09:50PM (#6378093)
Perhaps the person is about to reinstall the OS on the Dell computer and hence wants to download all the drivers onto another disk...
Re:Michael Dell buys back PC company he founded in $24.8bn deal by christoph on Thursday September 12, 2013 @07:45PM (#6377718)
This. The hours I've spent tracking down random network drivers for OEM PC's....
Re:Michael Dell buys back PC company he founded in $24.8bn deal by x0x0 on Friday September 13, 2013 @01:15AM (#6378794)
please don't ever design anything for people to use

you're breaking the 0.01% use case at the expense of the 99.99% use case. maybe the 99.999%

Re:Michael Dell buys back PC company he founded in $24.8bn deal by cantrevealname on Thursday September 12, 2013 @07:56PM (#6377752)
Online software update in general (not just Apple's, but anybody's) makes it difficult to create offline installers or make a standalone backup of everything you need.

Also, you might need a specific version of a driver, not the latest version. Online software update always get the latest.

(Not to get off topic, but creating a standalone install of Mac OS X Lion is real challenge. Installing it assumes that you'll always have a fast and reliable Internet connection.)

Re:Michael Dell buys back PC company he founded in $24.8bn deal by Samuel_Michon on Thursday September 12, 2013 @08:24PM (#6377849)
> Installing [OS X] assumes that you'll always have a fast and reliable Internet connection.

Oh, I know all about that, it can be quite an ordeal. Earlier this summer, I spent a month in rural France for a film shoot. A few days after I arrived, my MacBook Air started acting up, all apps would crash immediately after launch. Ran Apple Hardware Test: bad RAM. I called Apple, they wouldn't send someone out to fix it, I had to bring it to an Apple reseller for repair. Which I did, and it was fixed in three days. However, even in that larger city (Poitiers), their Internet connection was bad. They wouldn't install the OS for me because they knew their Internet connection was unreliable. Afterwards, I tried installing the OS via a WiFi network at a local bar, it took 4 hours and then it failed. I tried a different bar, same story. Eventually, I went to a cyber cafe in an even larger city, where it took 1,5 hours and went through.

OS X’s web downloader should allow for partial downloads, download suspension, and redownloading of specific corrupted blocks. It's great that you don't need a disk or USB drive to install OS X from scratch, but the process still needs work.

Re:Michael Dell buys back PC company he founded in $24.8bn deal by brisance on Thursday September 12, 2013 @10:18PM (#6378179)
I don't understand. What does bad RAM have to do with re-installing OS X?

Also, even if the RAM somehow corrupted the OS, weren't you able to boot into the recovery partition? Or even install it on a USB drive beforehand? https://www.apple.com/osx/recovery/

Re:Michael Dell buys back PC company he founded in $24.8bn deal by Samuel_Michon on Friday September 13, 2013 @12:24PM (#6381448)
I always format the internal disk when I send in a computer for hardware repairs. I don’t expect to get the same computer back and I don’t want my data to be out there.
Re:Michael Dell buys back PC company he founded in $24.8bn deal by lostlogin on Friday September 13, 2013 @12:37PM (#6381531)
It's worse in iOS. I remember hanging onto an old kindle app version for ages to keep the feature that allowed direct book purchases. The upgrade killed this when I accidentally hit upgrade all one day. The annoying notification did go away though.
Re:Michael Dell buys back PC company he founded in $24.8bn deal by stock_toaster on Thursday September 12, 2013 @07:51PM (#6377736)
Maybe on the off chance you need to download from another machine (no net connectivity, network drivers, clowns)?
Re:Michael Dell buys back PC company he founded in $24.8bn deal by Samuel_Michon on Thursday September 12, 2013 @08:15PM (#6377825)
Clowns are way scary, I grant you.

As for the Internet connection, I think that’s kind of expected of a computing device nowadays.

Re:Michael Dell buys back PC company he founded in $24.8bn deal by timdiggerm on Thursday September 12, 2013 @10:10PM (#6378162)
After having seen several of your comments: You assume a lot.
Re:Michael Dell buys back PC company he founded in $24.8bn deal by mikeburrelljr on Friday September 13, 2013 @03:22AM (#6379132)
They also provide an option to automatically detect the service tag of your PC on the service page as well (with the installation of a plugin in IE).
Re:Michael Dell buys back PC company he founded in $24.8bn deal by ohWhatever on Thursday September 12, 2013 @11:34PM (#6378422)
What if, like, the battery's dead, man?
Re:Michael Dell buys back PC company he founded in $24.8bn deal by notatoad on Thursday September 12, 2013 @11:45PM (#6378458)
my usual process is to download a network driver from a network connected computer and then let windows update deal with the rest. its hard for the dell site to determine your hardware from another computer.
Re:Michael Dell buys back PC company he founded in $24.8bn deal by AmVess on Thursday September 12, 2013 @08:19PM (#6377838)
My Thinkpads all have an app that's readily available from their website that automatically updates all drivers and Lenovo apps. Not only that, but one updater works on all my different Thinkpads.

It's been this way for years.

I do a fresh install of each new laptop I get, and all I do is install the system updater, wait for it to d/l the files, wait through a few reboots, and done.

Re:Michael Dell buys back PC company he founded in $24.8bn deal by dobbsbob on Thursday September 12, 2013 @09:59PM (#6378119)
Bonus with Lenovo is it's pre-backdoored by the Chinese government, so you don't have to worry about NSA collecting your info passively :P http://www.theregister.co.uk/2013/07/29/lenovo_accused_backd...
Re:Michael Dell buys back PC company he founded in $24.8bn deal by btgeekboy on Thursday September 12, 2013 @08:31PM (#6377872)
Dell also has a "scan my system" function too. But it's nice to be able to download the drivers you need on a different machine. One that has a working ethernet driver, for example.
Re:Michael Dell buys back PC company he founded in $24.8bn deal by harrytuttle on Friday September 13, 2013 @02:22AM (#6378977)
You can do that on their web site. Just enter the bit on the bottom such as 7661-12G and it'll give you a list per os.
Re:Michael Dell buys back PC company he founded in $24.8bn deal by 0x45696e6172 on Friday September 13, 2013 @05:34AM (#6379408)
> For Lenovo laptops, by contrast, you have to somehow know exactly what components are used in your laptop and then go hunt for those drivers. (And no, I don't want to use Lenovo's mysterious automatic update tools.)

Biased IBM supporter here. All IBM/Lenovo Think systems have a MachineType-Model (eg: 2537-25A). It's written on the button of Thinkpads, or you can find it by:

Windows: GUI: msinfo32, CLI: systeminfo Linux: dmidecode -t 1

The only possible exception, I can think of, is if you order a custom configuration - then the model part will say 'CTO'.

Source: http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/Pro...

Re:Michael Dell buys back PC company he founded in $24.8bn deal by noinsight on Friday September 13, 2013 @08:30AM (#6379990)
For ThinkPads Lenovo has "Thinkvantage System Update", a program that you can download that allows you to automatically install all the drivers (& bloatware, if wanted) for your system.

Fujitsu has Fujitsu DeskUpdate that's similar.

They're pretty sweet, much better than downloading everything separately, but of course not as good as Linux with its package managers.

Re:Michael Dell buys back PC company he founded in $24.8bn deal by yakk0 on Thursday September 12, 2013 @10:41PM (#6378247)
It's not just their laptops. It's all Dell computers. When I started working in IT as a college student they were 5 digits, but I think they're all 7 digits now. I believe the service tag also brings up warranty information and the specs of the machine as ordered if you are logged in as an account with permissions (i.e. the one that ordered it).
Re:Michael Dell buys back PC company he founded in $24.8bn deal by maxerickson on Thursday September 12, 2013 @08:47PM (#6377920)
I haven't looked in a long time, but it used to be that if you knew the exact model number of a Lenovo laptop the website would show you just the drivers you needed. Not the nameplate model, the model number specific to the screen and components and so on.
Re:Michael Dell buys back PC company he founded in $24.8bn deal by voltagex_ on Friday September 13, 2013 @12:01AM (#6378519)
There is an equivalent on the Lenovo laptops - my X1 is a "3443CTO". Same issue with the horrible downloader implementation though.