Unfortunately, that's not a problem with the strategy. That was taken into account by the business when the pivot was made, and it was determined to be an insignificant amount of users. The strategy worked without any problems, given the increase in sales. Anyone who used it during the consumer period is no longer the intended customer.
I used it since the first demo version came out on CDs, and I disagree with that. It was definitely not fully featured and professional enough for professional use in the AEC market. It was a tool easy to use for tinkerers who wanted to CAD something simple at home without the cost and steep learning curve of AutoCAD.
The big problem for architects is it never got to be able to do architectural drawings while other software came in with easier 3d modelling and visualisation (revit which autodesk bought and built out fully for industry use, rhino etc. Even blender).
Google did very little with it and Trimble too. Google i can understand ignoring it after Google earth stopped being a focus. Trimble I dont really understand what they want it for
Also it was notable for being a major commercial success for the ruby programming language, outside ruby on rails.
Monopoly rent extraction targeting a captive audience
Business customers don't pay for "having more buttons than mere consumers". Their business depending on such a crucial tool makes them reliant on swift and extensive support, negligible down times and so on. They are being cornered by ecosystem lock-in and workflow dependencies.
You could sell the same software at low prices to both "classes" of customers and charge extra for the services relevant for businesses. But then the fiction of "professional" whatever would be gone on the business side. And more importantly, companies like SketchUp would have to admit, they are merely SaaS with bad scaling prospects.
The point here is, the actually largest share of consumers doesn't get served by the "market".
It's a systemic failure and people fail to grasp the exemplary nature of it.