This is about two uncertain, trusting parents taking their young daughter for treatment. It is in every way one of the most frightening human experiences. In that light, this is a light, gentle touch by the author trying to communicate to you the reader the humanity behind the facts.
I looked up what neutral tone is, and it seems to be more about how you write than what you write. https://pressbooks.ccconline.org/medianewsandreporting/chapt...
This feels weird to me. It's like a newspaper describing a mass-killing without interviewing survivors because they would have emotions.
And also, neutrality is a myth, especially in news reporting. What you can do is using unloaded language and be balanced between parties.But being neutral doesn't mean you don't have values. Preferring live over death, and justice/honesty over injustice/cruelty.