I’ve written articles in this style. The goal is to be evocative of the story. Simple factual accounts carry less weight than the reader being present in the situation. To remain truthful and accurate you describe factually; it is not counter to that to also describe in a way that situates, evokes, humanizes something that is about the experience.

This is about two uncertain, trusting parents taking their young daughter for treatment. It is in every way one of the most frightening human experiences. In that light, this is a light, gentle touch by the author trying to communicate to you the reader the humanity behind the facts.