Railway Is Having a Major Outage

Re:Railway Is Having a Major Outage by faangguyindia on Tuesday May 19, 2026 @08:15PM (#48201404)

Google cloud also locked out a Korean Goverment Organization recently. The guy posted on GCP subreddit.

Google really need to improve their support team. It's strange such a big corp can't even afford to have proper support team.

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Re:Railway Is Having a Major Outage by King-Aaron on Tuesday May 19, 2026 @08:31PM (#48201548)

> It's strange such a big corp can't even afford to have proper support team

This seems to be by design.

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Re:Railway Is Having a Major Outage by ndneighbor on Tuesday May 19, 2026 @09:20PM (#48201874)

We have a CSM, Head of Customer Support contact, and further contacts with GCP. Despite that, we still had this issue.

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Re:Railway Is Having a Major Outage by danpalmer on Tuesday May 19, 2026 @09:00PM (#48201737)

> It's strange such a big corp can't even afford to have proper support team

Railway say they are in touch with that support team.

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Re:Railway Is Having a Major Outage by shooker435 on Tuesday May 19, 2026 @09:34PM (#48201981)

god help them

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Re:Railway Is Having a Major Outage by danpalmer on Wednesday May 20, 2026 @02:29AM (#48203861)

I had good experiences with their support, and bad experiences with AWS support. tldr: YMMV.

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Re:Railway Is Having a Major Outage by add-sub-mul-div on Tuesday May 19, 2026 @09:28PM (#48201927)

Automating support, automating everything is the key to their whole deal. Tech giants leapfrogged the rest of the economy by innovating a company that can scale its customers without having to scale itself proportionally.

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Re:Railway Is Having a Major Outage by benwoodward on Tuesday May 19, 2026 @09:39PM (#48202018)

pretty sure their support team is a flaky ML model that is haplessly flagging random accounts

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Re:Railway Is Having a Major Outage by choilive on Tuesday May 19, 2026 @09:42PM (#48202041)

Not strange, Google has never had a proper support team unless you are an "Enterprise" level customer.

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Re:Railway Is Having a Major Outage by aranelsurion on Wednesday May 20, 2026 @07:10AM (#48205891)

> support team

They must’ve upgraded them to Gemini 3.5 by now.

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