I can quickly imagine several situations in which one might speak to a public facing individual but still like to say "I was told by {sales rep} that {statement} was the case" or "{Employee} in support assured me this would be resolved in {timeperiod}" or "I had an excellent conversation with {employee} and want to ensure they'll be getting any commission due to them because they really convinced me more than your website"
From: "John Doe" <[email protected]>Also, any metric ceases to be a good metric the moment it becomes a goal.
I have observed both of the above statements in many different contexts, they seem to be (somewhat) universal rules for human society.
That's when someone breaks down their point into multiple separate messages, one sentence at a time, when a single coherent paragraph or two would have worked. Why send one message when you can send 7 in rapid succession?
It's arguably the most annoying method of communication because it spams your notifications and you have no idea when someone has finished dumping.
Flashbacks to a past employer where the CEO decided that brevity was a core company value and started rewarding people for short communications and scolding us for longer text.
Over the next year a few charlatans moved up the ranks by spitting out half-baked thoughts and e-mails all the time, which looked like clarity and brevity on the surface. People were afraid to speak out or discuss nuance because it was too many words, and you didn't want to use too many words.