I can quickly imagine several situations in which one might speak to a public facing individual but still like to say "I was told by {sales rep} that {statement} was the case" or "{Employee} in support assured me this would be resolved in {timeperiod}" or "I had an excellent conversation with {employee} and want to ensure they'll be getting any commission due to them because they really convinced me more than your website"
I can quickly imagine several situations in which one might speak to a public facing individual but still like to say "I was told by {sales rep} that {statement} was the case" or "{Employee} in support assured me this would be resolved in {timeperiod}" or "I had an excellent conversation with {employee} and want to ensure they'll be getting any commission due to them because they really convinced me more than your website"