Perhaps AI is taking off because it is the only thing actually listening to customer problems.

Great point. Just last week I used AI to build a minimal replacement for a SaaS tool I’ve used in the past that has obnoxious feature gating/price tiers. My version isn’t nearly a complete replica, but it has the base functionality I want without having to feel like someone spent hundreds of hours perfecting price tiers with artificial limitations that annoy me just enough to upgrade.

Getting a tool that did exactly what I wanted with no fuss was delightful.

Monkey's paw curls: listening to customers, except literally and 24/7.

Best insight I’ve seen today, thanks for this!

It's like...like a game...of thrones...

Someone called it a number of years ago once each kind of brand new apple device couldn't plug into each other without a dongle.