It’s more like Roomba silenced their customers, disregarded and disrespected their opinions, and now financially bankrupt after said customers didn’t buy their products.

Both of these things happened.

Reddit sure is a lovely place.

It either turns into hating that thing or a place where mildly criticizing that thing gets you banned. Or a place where telling someone they're full of it as tactfully as you can still gets you banned or your post deleted for "incivility."

Reddit is a weird place that is not real life.

  i have never seen an HN thread about Reddit that didn’t turn into mostly hating Reddit.

Pretty much anywhere you go, people have a negativity bias both in what they say and in what they recall seeing. A great exception is Amazon reviews in which one must flip filters.