Apple also has great long term support.

They just shipped security updates for the iPhone 6S which came out 10 years ago.

Not "always", Apple doesn't provide official warranty in my country, and even replacing batteries carries significant risk. Forget about more involved types of servicing. There are lots of places like that.

I feel sorry for you. I have experienced their support in both Germany and The Netherlands and it's stellar. You can call them, get someone on the line in a few minutes and they will genuinely try to help you. One time there was an issue with a transaction (amount subtracted twice), within a few minutes of calling I was in contact with someone from their finance department who not only solved the issue, they also called back a few days later to verify that I got the refund and to check if I was happy with their help.

Another time my wife wanted Apple Care, but decided on the last day and the website didn't offer the option anymore. She called, they were really helpful and again called back a few days later to check everything is good on our end.

They are a big-tech company, but actually being able to call someone and getting swift help is refreshing.

Edit: I only now realize the accidental pun: you probably won't be getting 'Swift' help. :p

I must live in a parallel world because here it’s significantly easier to get an Android phone fixed than an iPhone. Plus you don’t have to pay Apple extortionate price for parts.

It looks like Apple would charge $89 to replace a battery in my iPhone 13 Pro. I tried to find the price Samsung would charge for my wife's S21 but I had no luck (their site and SEO is a disaster). Is it much less than $89?

Is this freedom? Man you need to go into some lengths just to power up your piece of equipment. Next step is to be required to provide some biometry just to use a wall socket for the sake of protecting some children from electrocuting.

I paid £85 to replace the battery in an iPhone Mini 3 weeks ago, and my S22 battery can be officially replaced for £80.

Here Timpsons provide the service outlets for Samsung, although that probably does not help you. But it is basically the same price.

You can get the S22 repaired with no loss of functionality for significantly less than that if you go to another repairer and even the official channel is cheaper despite the S22 having a bigger battery than the 13 Mini.

And that’s for battery. Just take a look at screen repair if you want to cry.

> even the official channel is cheaper

Samsung.com/uk says £79, so I don't agree with that.

I mean you could just get a Fairphone or any other Android with replaceable batteries/parts. At least with Android you do have this freedom of choice.

In the US, replacing a Samsung phone battery is not any cheaper than iPhone, and likely you'll get the phone next day unless you show up at the repair shop at 8am. Apple store? Just walk in one and you'll get it done in 1-2 hours.