I had a similar experience with a payment processor for a client that sold manufacturing accessories for a completely benign industry - but one morning they were suddenly cut off and forbidden from processing all transactions. The payment gateway would not tell us why, just that the account was permanently suspended for “service violations”.

We had to quickly onboard them onto a new gateway, and while testing in their sandbox environment a rep saw the issue. Turned out one of their products ended up with an auto-generated part code that had the four-letter term for sexual assault in it. That was it.

I wonder how many rapeseed oil sellers ran into this. Scunthorpe problem strikes again.

You'd think we'd be passsed basic word filters for major industries like this. I guess all grapevines (and wineries, by extension) are screwed as well.

And people wonder why many are anxious about AI. Garbage in, garbage out. Automating the process amplifies that.

At least in the US, tobacco products are generally subject to pretty strict state & local regulations and taxes. Might that have been the issue?

They sell tobacco products, so they would know that's not the issue.

actually it's a huge issue. we had to use a non-good tech stack credit card provider that constantly went down becuase they were the only ones who would take us because we sold tobacco. No braintree or auth.net just some janky stuff from the 90s because that was the only company that fit our risk profile.

The amount of times we got paged because we coudlnt take cards was ridiculous, because we couldn't ever do anything about it.

Is there any chance that "La aroma de Cuba" brand is associated to tobacco, while LDAC sounds more like a sound codec? Tobacco might be the issue in that case.

I am in no way implying there is no Cuban embargo, nor Cuban censorship.

By the way, why is the name "La aroma de Cuba" and not "El aroma de Cuba"?

It was 100% because the name contained the word "Cuba".

Source: had the exact same problem with PayPal about ten years ago, except the trigger word was the name of another sanctioned country.

> Is there any chance that "La aroma de Cuba" brand is associated to tobacco

The post you are replying to mentions it is a cigar.

Sometimes a cigar is just a cigar.

a woman is only a woman, but a good cigar is a smoke - Rudyard Kipling

it was a tobacco retailer. we did plenty with PeePal