>The silver lining is that our suffering helped uncover the underlying issue faster.

Did you actually uncover the true root cause? Or did they finally uncap the power consumption without telling you, just as they neither confirmed nor denied having limited it?

The root cause was a problem with the motherboard, though the exact issue remains unknown to us. I suspect that a component on the motherboard may have been vulnerable to power limitations or fluctuations and that the newer-generation motherboards included additional protection against this. However, this is purely my speculation.

I don't believe they simply lifted a power cap (if there was one in the first place). I genuinely think the fix came after the motherboard replacements. We had 2 batches of motherboard replacements and after that, the issue disappeared.

If someone from Hetzner is here, maybe they can give extra information.

hetzner is currently replacing motherboards of their dedicated servers [1] But I dont know if thats the same issue that was mentioned in the article.

[1] https://status.hetzner.com/incident/7fae9cca-b38c-4154-8a27-...

Thats the same issue, yes.

Customers are the best QA. And they pay you too, instead of the reverse!

I'm pretty sure they pay for QA. QA cannot always catch every possible bug.

these crashes should have been caught easily

Were you able to identify the manufacturer and model/revision of the failing motherboards? This would be extremely helpful when shopping for seconds hand servers.

I cannot find the link now, but it was mentioned that it was ASRock mobos.

Thanks. This comment above does mention ASRock: https://news.ycombinator.com/item?id=43112594

On the other hand, dmidecode output in the article shows:

Manufacturer: Dell Inc. Product Name: 0H3K7P