If you're opposed to it based on the assumption that it wouldn't take as long, I agree that might be true, but by that logic we should be categorizing _all_ recalls based on length (regardless of whether it's a software update or otherwise), since I'm not convinced that the average length of time until a problem is fixed will always be perfectly split with the software ones being super quick and the ones that would need to happen in person being super slow. What if the mechanics are already aware of how to fix the issue and can do it the same day, or if the software issue turns out to take a long time due to the developers needing a lot of time to fix the bug?
If you're opposed to it purely from the perspective of linguistics and "recall" sounds like "return to the manufacturer", I think I'd disagree due to the word "recall" not being super commonly used for that in other circumstances. If anything, the other usage of the word that springs to mind most readily to me is recalling someone or something "from service", which I think fits perfectly here.
Surely this causes a lot of confusion at the very least people thinking those vehicles actually have to be brought back.
First 2 answers in asq.org and wikipedia
Recall is the act of officially summoning someone or something back to its place of origin. A product recall is defined as a request to return, exchange, or replace a product after a manufacturer or consumer watch group discovers defects that could hinder performance, harm consumers, or produce legal issues for the producers.
and
A product recall is a request from a manufacturer to return a product after the discovery of safety issues or product defects that might endanger the consumer or put the maker or seller at risk of legal action. Product recalls are one of a number of corrective actions that can be taken for products that are deemed to be unsafe.
It specifically says "request to return."
It's very important because the word "recall" to me is rather about the cost to the business and consumer rather than severity of an issue or it being specifically safety issue.
Recall could be something that is done as a response to a safety issue, but recall could be done for some other reasons as well. E.g. the product could not just be performing as well, but not be a safety issue. There's a defect that means product lifetime will be limited, etc.
I did, just to be safe, once again look up the legal definition of recall (both in regard to cars and other products) and continue to find that it was never written in a way that would make OTA not fit the term. It isn't limited to vehicles, but extends even to perishables for which a physical return directly to the manufacturer is not expected even using a more liberal interpretation of the word.
Here, this is what recall, in this context means:
> A recall is issued when a manufacturer or NHTSA determines that a vehicle, equipment, car seat, or tire creates an unreasonable safety risk or fails to meet minimum safety standards. Most decisions to conduct a recall and remedy a safety defect are made voluntarily by manufacturers prior to any involvement by NHTSA.
> Manufacturers are required to fix the problem by repairing it, replacing it, offering a refund, or in rare cases repurchasing the vehicle.
Source: https://www.nhtsa.gov/recalls#recalls-7746
OTA falls under that. Can you perhaps find some source saying the contrary somewhere on the internet (just like one can find numerous sources proclaiming the earth to be flat)? Yes.
Does that change the legal definition as it has been in place for decades? No.
And if you want to fully ho by whatever some random person may believe recall to mean, then does that mean that product recalls for produce, milk, etc. do not exist according to you, because the item isn’t necessarily interfacing with the manufacturer again, but may just get disposed?
That was my point. If people feel this definition should be changed, more power to them, but arguing that OTA have as of yet not been covered by the definition is just dishonest.
I'd be partial to calling these recalls something akin to "Mitigating unreasonable safety issue", but I feel that for some reason, some people may feel compeled to argue that this wouldn't be fair to Tesla either, no matter how dangerous or forseeable a fault might be.
> some people may feel compeled to argue that this wouldn't be fair to Tesla either, no matter how dangerous or forseeable a fault might be.
Also the point isn't about whether it's fair to Tesla or not. I don't care about Tesla here. It could be any manufacturer, point is that it makes it seem like it's a financial and logistical nightmare to come, but clicking on headline, it's just a software update.
Of course by now, I've personally seen this in headlines many times and grown indifferent, but it occurs to me still every time.
In my native language the term "recall" has even stronger implications of physical return, it means "call to bring it back". It sounds even more bizarre than in English for a software update.
If we go by what "it seem[s] like" (to a layperson), we could reasonably argue that the word (scientific) "theory" should be changed because a significant part of the populus confuses that with the definition of hypothesis.
This also, again, ignores that, long before OTA was a thing for cars, the logistics behind recalls for items ranging from meat, over mattresses, to medical equipment, etc. differed widely in execution and financial impact, yet again, have all been covered under the same term.
This started because you stated that by considering severe safety issues as recalls we'd have to adapt to a "new meaning", simply because you felt it is weird that OTA addressable safety issues are covered by that, when this has historically been the accepted, commonly used and well worn definition. If you want to change it, than more power to you, but don't claim that yours is the original definition, when it isn't. Especially since terms like these are regulated to ensure companies cannot weasel around them.
> In my native language the term "recall" has even stronger implications of physical return, it means "call to bring it back".
German? If we go purely by the literal definition of words, then I'd question why no one ever saw fit to complain that a recall/Rückruf rarely contains an actual call (or shout in the case of German) to the customers affected.
Add to that, is it really reasonable to just point at the most literal definition a, both well established and for good reasons regulated, word has? One that, again, has been in use for decades across many product types where the remedy was not having to bring the item to a garage for a fix to get wrenched on?
Idiomatic expressions exist, I hope deadlines aren't taken literally at any modern workplace.
Nilpferd also sounds bizarre considering they are closer to whales than horses, evolutinary speaking, yet we somehow manage, so I feel Rückruf isn't even close to the worst offender in that regard.
> but don't claim that yours is the original definition, when it isn't. Especially since terms like these are regulated to ensure companies cannot weasel around them.
I'm not claiming it's an original definition. It's just a very confusing and misleading term, that gets used in odd ways.
Someone in here suggested "Public Dangerous Defect Notice". Doesn't have to be this, but what about something similar?
You might note that while the definition presented doesn’t explicitly exclude over the air updates, it also didn’t explicitly include them. Very likely because it was written before they were a thing.
In my opinion this definition of the recall uses the original definition, and people are now saying that since an OTA update is not specifically precluded from being a recall under this definition, surely that must be part of the original meaning of the word (which the parent comments have already established is incorrect).
If I'd said "Electronic Mail" then maybe you would have a point, but I didn't.
I had plenty of recalls and it never happened even once that I could not drive the car before the recall.
I'm imagining (uneducated guess) that the software is updated more often than it is recalled, and so a "recall" is an update that addresses a safety issue.
"The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles"
"A software error may cause a valve in the heat pump to open unintentionally and trap the refrigerant inside the evaporator, resulting in decreased defrosting performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
" A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
"An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Outside of these there are a handful of FSD recalls and a couple that are more critical, like rear-view cameras not working due to software. Stating again for the eventual naysayers, all of these absolutely should be fixed but I believe they are shades of gray in terms of how critical they are to safety.
That's not to say there are not more serious issues like the rear-view camera that did not work for specific models/software version combos.
> "I changed your oil, and I also replaced one of your door seals because there was a recall for the rubber cracking in cold weather"
> "Oh, okay."
It doesn't colloquially imply that the manufacturer is going to come take your car due to some major issue.
Maybe this is one of those situations where the US uses this term differently from the rest of the world? In a way that waters the term down so much that it might as well be meaningless?
Nah, doesn't really seem like it.
Exactly. But not just for vehicles or other durable goods. We see recalls of all sorts of food products[0] pretty regularly, and no one has to bring their carrots or ground beef back to the store/manufacturer to "remediate" the issue. Rather, you just throw it away.
And such activities are unfailingly called recalls.
[0] https://www.fda.gov/safety/recalls-market-withdrawals-safety...
Doesn't really matter if it hw, sw or maybe even the owners manual that needs to be changed ASAP.
I'm not misinterpreting; I'm saying the definition is too broad. A useful reply seems simple enough:
- yes it is too broad, and here's the additional criterion to narrow it correctly
- no it is not too broad, and here's why a flat tyre is a recall
E.g.
> "Murder" is a legal term, it means the act was premeditated.
Somebody who says that is not claiming that all premeditated acts are murder.
There’s also a “safety recall” system run by NHTSA, which is what most people think of by recall. Which then has a bunch of reporting requirements so people who aren’t taking their cars to the dealership still get notified.
Last time I took my car in they handled two recalls: the bracket for the spare tire could crack (mine wasn’t) and a floor drain plug was the wrong size.
Very few recalls are urgent or prohibit the car from being g driven.
No it doesn't. Sometimes it does, but certainly not always.
I drive a Ford Everest (SUV version of the Ranger). It has an open recall at the moment for a software issue where if you obstruct the power windows while they're closing, they may not detect the obstruction and stop automatically.
I can continue to drive the vehicle, I just need to get the issue rectified when I next get it serviced.
Which of these would you, a Tesla stakeholder, prefer the news to report:
- Tesla Cybertruck has recall
- Tesla Cybertruck receives software update that resolves issue that put public safety at risk
And for equivalence, the first would need to be:
- Tesla Cybertruck has recall that resolves issue that put public safety at risk
> And for equivalence
But that's the whole point of my post.
Because the term "recall" often technically means "issue that put public safety at risk". But would you want that spelled out every time if you were a marketer?