A different one: it’s called “Screen Sharing.app” and it’s under Utilities.

After you open it, press “Connections -> New” and start typing a contact name.

They get a little notification if they are online, and if they accept you have a seamless screen sharing experience ready to go. It’s honestly magic for the “my parents have an error message and don’t know what to do” situation.

I assume they have you in their contacts as well for it to work.

For my parents: “under utilities” means it’s mostly impossible to use. What does under mean? What are utilities, are they different from apps? Can I Google search that? Where is connections? What is a connection, is that like a friend?

Glad to see your parents are tech savvy, but this reads like you live in a very different reality from mine.

Perhaps google the thing before jumping to conclusions, or saying I live in a different reality.

Your parents don’t need to run the app at all. You need to run the app.

Unless you really do live in a different reality where you want your parents to help you out when you see an error message you don’t understand?