I think you need to give more context.
I’ve been a WP VIP customer at various points and I don’t think this is true as a general statement.
It really depends on context.
Re:WP Engine is not WordPress
by snowwrestler on Saturday September 21, 2024 @11:18PM
(#41614385)
I think they are referring to WordPress.com.
Cannot upload own themes or plugins at WordPress.com
Also there has been issues for years when trying to move away and transfer __your__ domain to another provider.
edit: I am referring to WordPress.com which is the offering comparable to WP Engine.