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Re:Hertz's Bet on Teslas Went Horribly Sideways by rurp on Thursday April 04, 2024 @12:41PM (#39932775)
I'm not sure why you think charging anxiety couldn't have been one of the factors. TFA calls it out as one. Charging is one of the main concerns with ownership and that would be even more of a challenge with a rental car in an unfamiliar area.
Re:Hertz's Bet on Teslas Went Horribly Sideways by gnicholas on Thursday April 04, 2024 @12:54PM (#39932940)
Absolutely. My local paper's environmental columnist recently rented an EV and chronicled the experience. [1] There were so many compromises involved, largely related to charging/range. For example, she had to walk in the cold (Maine) from her hotel to her car, which she was charging overnight elsewhere. She also had to skip part of her trip due to lack of range.

The columnist concludes the sacrifices were worth it, given her dedication to environmentalism. The vast, vast majority of people would not choose her experience to be a little greener.

1: https://www.almanacnews.com/blogs/a-new-shade-of-green/2024/...

Re:Hertz's Bet on Teslas Went Horribly Sideways by jonasdegendt on Thursday April 04, 2024 @03:17PM (#39934630)
It's all about charger coverage. As a large group we rented 2 Volkswagen ID.4's in Norway over the Christmas holidays (think -4 degrees F so we were getting about half the advertised range) and it was never a limiting factor. Anywhere we went we could top up, from the grocery store down to the cabin that was quite out in the boonies, never had to fight for a charger spot either.
Re:Hertz's Bet on Teslas Went Horribly Sideways by dev_tty01 on Thursday April 04, 2024 @04:44PM (#39935580)
It is not about charger coverage. When I have a 7:00 flight after an all day meeting I don't want to or can't budget the time required to fully charge an EV on my way to the airport. It's all about time.
Re:Hertz's Bet on Teslas Went Horribly Sideways by avhon1 on Thursday April 04, 2024 @05:09PM (#39935835)
That's about there not being a charger in the lot that the rental company uses as a matter of course when rentals are returned to them.
Re:Hertz's Bet on Teslas Went Horribly Sideways by WarOnPrivacy on Thursday April 04, 2024 @03:34PM (#39934824)
> -4 degrees F so we were getting about half the advertised range

Does this mean the electricity you paid for went half as long?

(ev exp is ltd bc my cars are 30y-60y)

Re:Hertz's Bet on Teslas Went Horribly Sideways by c0nfused on Thursday April 04, 2024 @03:53PM (#39935026)
At cold temps you lose range a few different ways: First heat in an EV isn't free, this is usually where it gets you. People get in go "oh man its cold" and crank up the heat and there goes range. When you see one of the "this person ran out of power waiting in line at the Tesla charger in winter time" pictures this is how they did it.

Second battery efficiency goes down.

Finally, the battery usually is constantly doing the regen breaking thing but in cold weather it doesn't to save pack wear until you get the pack warm again

Re:Hertz's Bet on Teslas Went Horribly Sideways by Scoundreller on Thursday April 04, 2024 @04:17PM (#39935310)
Shouldn't a couple regen braking events be capable of dumping a boatload of heat?
Re:Hertz's Bet on Teslas Went Horribly Sideways by ggreer on Thursday April 04, 2024 @05:34PM (#39936029)
The problem is that cold batteries can't charge or discharge quickly. From the battery's point of view, regenerative braking is the same as fast charging (just for a very short period of time). When the battery is very cold (or almost full), Teslas regen as much as they can, then use the friction brakes to keep a consistent feel for one pedal driving. The battery does have fluid pumped through it for heating/cooling, but it can take some time before the pack is warm enough to charge/discharge at its rated capacity. The longest I've had a cold battery notice is 20 minutes, and that was after my car sat at 0ºF overnight.
Re:Hertz's Bet on Teslas Went Horribly Sideways by Scoundreller on Thursday April 04, 2024 @06:18PM (#39936506)
My thought was to use the regen braking electricity for (more) resistive heating when it has nowhere else to go. It's an extra thing that only gets some use (depending on climate), but not a very expensive extra thing and takes some load off your pad/rotor brakes.
Re:Hertz's Bet on Teslas Went Horribly Sideways by ggreer on Thursday April 04, 2024 @07:53PM (#39937244)
The battery is warmed by the heat pump (or if you have an older model, the resistive heating coils). That component can only take so much power. A more powerful heat pump would cost more, take up more space, and weigh more. My guess is that Tesla designed their heat pump based on these tradeoffs.
Re:Hertz's Bet on Teslas Went Horribly Sideways by amluto on Thursday April 04, 2024 @05:07PM (#39935813)
At least last time I checked, Teslas had rather anemic battery heaters. IIRC they’re around 6kW.

6kW is not enough to make a big dent in required mechanical braking, and it’s also not enough to quickly heat the battery pack, especially when operated intermittently.

Re:Hertz's Bet on Teslas Went Horribly Sideways by gnicholas on Thursday April 04, 2024 @05:57PM (#39936281)
I thought GP was referring to generating heat for HVAC, which is an interesting idea. I assume one challenge would be getting the warmth from the brakes to the cabin.
Re:Hertz's Bet on Teslas Went Horribly Sideways by amluto on Thursday April 04, 2024 @07:36PM (#39937140)
A gadget to recover heat from a disk brake would certainly be interesting, but it sounds complex, messy and expensive.

A bigger battery/coolant loop heater sounds more straightforward — the mechanism to convert kinetic energy to current is already there.

Re:Hertz's Bet on Teslas Went Horribly Sideways by Scoundreller on Thursday April 04, 2024 @06:21PM (#39936522)
Yeah, from what I've read, Tesla max regen is 60+kw. Does it just lockout regen braking until the battery pack is "receptive"?
Re:Hertz's Bet on Teslas Went Horribly Sideways by amluto on Thursday April 04, 2024 @07:00PM (#39936880)
It limits max regen power, and the limit is variable. There’s a cute little indicator on the dash.
Re:Hertz's Bet on Teslas Went Horribly Sideways by darkwater on Thursday April 04, 2024 @04:42PM (#39935562)
I think you are missing the most important effect of cold: more air density at terrain level, which creates way more drag on the car.
Re:Hertz's Bet on Teslas Went Horribly Sideways by ggreer on Thursday April 04, 2024 @06:32PM (#39936613)
The density of air at 20ºC (293ºK) is 1.204kg/m^3. At -10ºC (263ºK) its density is 1.341kg/m^3, or 11% denser. For a Model 3 moving at 100kph, about half of its power is used to overcome air drag and half is used to overcome rolling resistance. Air drag is 1/2 * density * velocity^2 * coefficient of drag * area, so an 11% increase in density means an 11% increase in drag, so a ≈5.5% decrease in range. That's significantly less than typical cold weather range loss.

Most of the range loss comes from climate control. In a combustion car, the majority of the energy in the gasoline is turned into heat. In cold weather, you just dump some of this heat into the cabin to keep it warm. An EV's efficiency is a disadvantage in this case, as it needs to use energy from the battery to heat up the cabin.

Re:Hertz's Bet on Teslas Went Horribly Sideways by darkwater on Friday April 05, 2024 @08:49AM (#39941752)
Everything sum up.

I don't have the exact numbers there but the HVAC system should draw ~2kW at full throttle. Giving an average of, let say, 160Wh/km (speaking of a recent Tesla M3 for example) at highway speed. Over an hour of full throttle heating you would have consumed in heating an extra ~10% of what you spent to move the car. So OK, maybe air drag increase is not the worst offender here but it's not just the HVAC system.

...

While writing this I searched a bit and according to this [1] when there is really cold temperature and the battery still haven't got warm, it can draw 5-6kW at the beginning. Anyway when driving motors heat up, the heat is used to warm the battery, the battery heats up as well and all that heat is used by the heat pump to warm the inside of the vehicle.

[1] https://insideevs.com/news/452464/tesla-model-y-heat-pump-sy...

Re:Hertz's Bet on Teslas Went Horribly Sideways by gnicholas on Friday April 05, 2024 @02:20PM (#39945431)
I have a PHEV and when I turn on the heat as I'm pulling out of my garage, the range is cut by 30%. This has nothing to do with drag since I'm backing out at 2 MPH. It's just about the HVAC system, which uses a lot of power. I typically just use the seat warmer, but when my kids are in the backseat I have to run the heat as well.
Re:Hertz's Bet on Teslas Went Horribly Sideways by ghaff on Thursday April 04, 2024 @04:49PM (#39935638)
I very much doubt this. I've never seen this having a notably measurable effect on ICE vehicles in Massachusetts winters (which can be cold but aren't notably arctic).
Re:Hertz's Bet on Teslas Went Horribly Sideways by darkwater on Friday April 05, 2024 @08:50AM (#39941759)
Because ICE vehicles don't have "range issues" so you just don't notice it.
Re:Hertz's Bet on Teslas Went Horribly Sideways by Kirby64 on Thursday April 04, 2024 @03:54PM (#39935050)
Yes. You use twice as much electricity to go the same distance.

Gas cars lose efficiency in the cold too, but it’s less drastic. Only stats I can find are 15% loss at 20F (which is a lot warmer than -4F).

Also, charging tends to be much slower in the cold as batteries need to be warm to accept full charge rate. If you’re cruising on the highway it’s usually not too bad, but if you start from an overnight stop and then try to immediately charge the car you could be waiting for the battery to warm up.

Re:Hertz's Bet on Teslas Went Horribly Sideways by jonasdegendt on Thursday April 04, 2024 @03:50PM (#39934996)
> Does this mean the electricity you paid for went half as long?

No, the battery simply isn't able to hold as much energy because the chemical process that makes it work "slows" down (my basic understanding of electrons, someone feel free to correct me).

Re:Hertz's Bet on Teslas Went Horribly Sideways by jsight on Thursday April 04, 2024 @03:49PM (#39934976)
Articles like that make it all sound so complicated and hard!

TBH, the experience of most Tesla owners is just put the dest in the map and charge when needed on the way.

The one clear problem that is highlighted in that article is that hotel, or more generally destination, charging makes a huge difference. People think it is all about getting there, but it really is the being there that can be tricky.

Rental cars magnify this problem, which is why it was so strange that Hertz expanded the fleet so rapidly. Scaling the same move over 3 years would have had very different results(*).

(*) Maybe other than maintenance costs. There were odd rental effects in that from the stories that I've heard.

Re:Hertz's Bet on Teslas Went Horribly Sideways by akira2501 on Thursday April 04, 2024 @04:04PM (#39935165)
> of most Tesla owners is just put the dest in the map and charge when needed

Do you think that's because it's far easier to charge your car at home while you are sleeping? And that renters who lack this convenience or face difficulty achieving it might be put out by the experience during a possibly expensive and rare vacation?

Re:Hertz's Bet on Teslas Went Horribly Sideways by ggreer on Thursday April 04, 2024 @04:47PM (#39935611)
It's because Tesla's navigation automatically adds charging stops to the route. Also you add billing info when you set up your Tesla account (which the car is tied to) so you don't do anything besides plug in. While you're driving you can see on your car's screen how busy nearby chargers are, whether any stalls are out of commission (an extremely rare occurrence), and what the maximum charging rate is.

I've tried 3rd party chargers a few times and gave up on them. They're often broken or extremely slow. They usually require installing some app, and you don't know whether they're occupied or not until you get there. In contrast, Tesla's chargers are a consistently good experience. Without them, I'd simply never use my EV for road trips.

Re:Hertz's Bet on Teslas Went Horribly Sideways by jsight on Thursday April 04, 2024 @05:51PM (#39936223)
The Tesla supercharger team rarely gets enough credit. They do an amazing job behind the scenes to make all of that a reality.

I still use other charging networks from time to time. The best that I can say is that they are usable, but they are often frustrating in various weird ways.

Re:Hertz's Bet on Teslas Went Horribly Sideways by jsight on Thursday April 04, 2024 @04:39PM (#39935529)
I'm sure it happens. We get EV 'reviews' from time to time in some of the ev forums and reddits. I've noticed a common tendency to get this experience, then extrapolate it to the rest of the experiences as well. It isn't always a representative sample, though I understand why it happens.

But that's not why I mentioned Tesla. I mentioned them because there's so much weird industry caused complexity that they avoid. Need to charge the car you've just rented? Just find a supercharger and plug in. Not ideal necessarily, but at least it isn't hard.

Got a non-Tesla and need to use EVGo or EA? If you're lucky the card reader isn't broken. Then there's a decent chance it times out while communicating, because the order of events isn't intuitive for first timers. Cancelling the session at this point sometimes gets tricky too. Oh, and all of this is assuming the unit itself wasn't broken. If the card reader was broken, now you are downloading an app, tapping in card details, trying to figure out which stall to active, etc. And finally, you find out that the Bolt might require you to hold the cord just right for it to activate. EA used to have a whole video just on this detail. :facepalm

It can be a really terrible experience.

Re:Hertz's Bet on Teslas Went Horribly Sideways by skrtskrt on Thursday April 04, 2024 @03:00PM (#39934468)
one of the primary complaints I've seen is the Tesla apps being inaccurate about charger availability - like 4 out of 5 chargers available here! And you show up and they're actually all taken with a huge line of people waiting.
Re:Hertz's Bet on Teslas Went Horribly Sideways by nickv on Thursday April 04, 2024 @03:39PM (#39934886)
So weird (and I'm not a Tesla apologist at all) but I have never in 5 years seen this happen - and I've driven across America 4 times in a Model 3.

In fact, mid drive Tesla will auto-reroute you to a supercharger station with more open slots if the one you're going to gets busy while on the drive. The UI is extremely accurate (like I can see open station numbers increment when a car pulls out).

Are you sure you're not hearing complaints about non-Tesla chargers?

Re:Hertz's Bet on Teslas Went Horribly Sideways by skrtskrt on Thursday April 04, 2024 @04:52PM (#39935663)
yes this is specifically the Tesla charging stations in LA
Re:Hertz's Bet on Teslas Went Horribly Sideways by DFHippie on Thursday April 04, 2024 @01:37PM (#39933540)
My brother lives in Maine and has two electric cars. I have one and travel in Maine a few times a year. It's a particularly bad state for charging. I'm not sure why that is.
Re:Hertz's Bet on Teslas Went Horribly Sideways by ghaff on Thursday April 04, 2024 @04:54PM (#39935690)
Probably some combination of:

- It's a cold state in winter and there's at least the perception that you don't want an EV in places with cold winters. (I see few enough Teslas in the wild in exurban Boston.)

- It's a relatively poor state.

- I imagine pickups and the like are disproportionately represented.

- It's big and sparsely populated as you say.

A friend of mine who lives in Boston but owns a house on a bunch of land in northern Vermont finally got a Tesla when he convinced himself there was sufficient buffer for weekly trips between the two places.

Re:Hertz's Bet on Teslas Went Horribly Sideways by gnicholas on Thursday April 04, 2024 @02:05PM (#39933893)
I imagine the temperature doesn't help. Compared to CA (where the columnist is from), the average temp is probably 20° colder, which could cut 15% off the range.
Re:Hertz's Bet on Teslas Went Horribly Sideways by samatman on Thursday April 04, 2024 @04:18PM (#39935327)
This is unlikely to be the central factor, given that Norway, one of the few inhabited places which is colder than Maine, has the highest rate of electric car ownership in the world.

That's in spite of the range issue, and is due to the Norwegian government carrot-and-sticking heavily towards electric. Maine has no such incentives, and is sparsely populated, which doesn't play to the strengths of electric cars.

Re:Hertz's Bet on Teslas Went Horribly Sideways by gnicholas on Thursday April 04, 2024 @05:32PM (#39936019)
Norway has huge financial incentives for buying EVs, including exemption from VAT and registration fees. This has added up to billions of USD in subsidies, [1] and is why there are so many EVs in Norway. I'd be very surprised if their neighbors, who have similar climate but fewer incentives, see the same rate of adoption.

Norway shows that you can have EVs in a place that is very cold if you shovel cash at buyers. It doesn't prove that weather wouldn't be a central factor in a place like Maine.

1: https://www.oecd.org/climate-action/ipac/practices/norway-s-...

Re:Hertz's Bet on Teslas Went Horribly Sideways by joncrocks on Thursday April 04, 2024 @05:21PM (#39935936)
Also worth noting that in Norway, they will often have cars with engine block heaters (https://en.wikipedia.org/wiki/Block_heater), with associated plug points in parking spaces/places.

Makes it much easier if there's already infrastructure.

Re:Hertz's Bet on Teslas Went Horribly Sideways by DFHippie on Thursday April 04, 2024 @04:23PM (#39935386)
Maine is sparsely populated, but most of its population is concentrated in a narrow strip along the coast. Actually, this is probably true of Norway as well.
Re:Hertz's Bet on Teslas Went Horribly Sideways by DFHippie on Thursday April 04, 2024 @04:21PM (#39935358)
Yeah, the cold hurts the range, but not all that much. The central (I was going to say "main") thing is that Maine is a charging desert.

Bar Harbor, the destination of most of the out-of-state Teslas, has almost nowhere to charge. I went to a hotel once which promised to have 4 level-2 Tesla chargers. All of the spots were occupied by ICE trucks. I went in to point out this problem to the clerk. She shrugged her shoulders and said, "they're probably our customers." Apparently the chargers were just there to lure in suckers. "Yes, we have chargers, but good luck using one. They tend to be parked in by ICE pickup trucks. We're helpless to do anything about this." I failed to check to see whether the trucks had Maine plates. They didn't look like typical customers of this hotel.

Around Portland things are a bit better. And new stations are being put it. It's just behind neighboring states.

Re:Hertz's Bet on Teslas Went Horribly Sideways by smcin on Thursday April 04, 2024 @04:47PM (#39935615)
> For example, she had to walk in the cold (Maine) from her hotel to her car...

Equivalently, she chose a hotel without chargers, or without enough chargers. How much extra time and money would it have taken to find a hotel with/near chargers?

Which travel search engines/ OTAs/ directories allow you to find hotels with L1/L2 chargers? (Do they list number and ratio of chargers/rooms?) Just like how most of these allow you to search on free parking, breakfast, wifi, disabled access etc., I see this as a feature that will become common then standard.

EDIT: to the down-voter, this is on-topic and substantive comment. Per my other comment here, the onus is on the rental company to actively incentivize behavior modification in first-time-EV-renting customers, help them plan their trip, not just to merrily slam them for fees. Assuming Hertz want loyalty and repeat business (if not, then this is a wider issue with them, not with EVs).

Re:Hertz's Bet on Teslas Went Horribly Sideways by czbond on Thursday April 04, 2024 @12:51PM (#39932903)
I believe charging anxiety was. The base case for car rentals is generally "time bound, busy itinerary" of some sort.... think business trips, holidays, etc.

Few want to spend that precious time becoming familiar with that cities charging network if charging is new to them.

I recently rented a Mach-E over Christmas in a large Metro, and stayed in a populous suburb. Charging & the states of chargers was no fun and really added a cognitive load.

However, I did realize I enjoyed EV's for some point in the future - somewhat curing range anxiety of my normal life routine.

Re:Hertz's Bet on Teslas Went Horribly Sideways by mcguire on Thursday April 04, 2024 @03:56PM (#39935063)
How many hotels have sufficient charging capacity to charge EVs while people sleep?

A lot of hotels around here have 110v outlets in their parking lots for fishermen to charge their bass boats but I haven't heard that a similar ethic applies to EVs. :-)

Re:Hertz's Bet on Teslas Went Horribly Sideways by brewdad on Thursday April 04, 2024 @04:28PM (#39935428)
I have never seen a hotel with more than two EV chargers and that was a very high end spot near Seattle. Most hotels, if they have an EV charger at all, will only have one. If there are 100 guests you'd better hope they are all petrol-heads.
Re:Hertz's Bet on Teslas Went Horribly Sideways by wishfish on Thursday April 04, 2024 @04:05PM (#39935180)
Here's something purely anecdotal: recently stayed in a motel in very rural Arkansas. In the morning, I noticed a Chevy Bolt (or similar) plugged in with an extension cord. Asked the clerk about it. She said it was a relatively rare situation but they didn't have a problem with someone using their outside outlet.

I suppose I can't extrapolate this situation to everyone, but I have a feeling if you provide your own cord, most motels won't have a problem with you charging. Especially since it'll be uncommon. If everyone had EVs, then they might start putting a fee on it.

Re:Hertz's Bet on Teslas Went Horribly Sideways by mcguire on Friday April 05, 2024 @01:48PM (#39945156)
Bass fishing is a major part of tourism in NE Alabama, so most hotels have many 110v outlets near the parking lots to support the boats' trolling motor batteries, and I don't believe they charge (ahem) for access. But introducing a lot of new infrastructure would cost.
Re:Hertz's Bet on Teslas Went Horribly Sideways by creer on Thursday April 04, 2024 @04:05PM (#39935184)
I was surprised during a ride in a friends' Tesla. We needed a few more miles. They let their phone guide them to a convenient pile of superchargers. Plugged in. We checked messages and chatted for a few minutes. Then continued. Remarkably painless.

This future is probably not yet evenly distributed around the world. Sure. But fast charging might eventually come to something. Eventually.

Re:Hertz's Bet on Teslas Went Horribly Sideways by jsight on Thursday April 04, 2024 @03:50PM (#39935001)
TBH, I've experienced it where it can go either way. I've rented gas cars and ended up at a hotel with nice L2 stations. The EV would have been easier! :)

But I've also rented EVs in metros with decent fast charging, but none at the hotel. It was fun, but charging was a notable downside.

Re:Hertz's Bet on Teslas Went Horribly Sideways by achow on Thursday April 04, 2024 @12:55PM (#39932951)
Right.

The key takeaway for me, they being wall street people - customer empathy was missing.

101 of salesmanship - understanding of customers needs, desires and then selling solutions for those. Here their customers were out of town weary travelers wanting to have a hassle free quick ride to a hotel or a meeting; have not used EVs before (perhaps never intend to), now have to focus on a new problem - how to learn a new skill of handling EV, how to plan for charging during their multi day trips.. etc.

Re:Hertz's Bet on Teslas Went Horribly Sideways by wlesieutre on Thursday April 04, 2024 @12:59PM (#39933008)
Stealing a recent comment from reddit on someone's Hertz EV experience. It's a Solterra (Subaru's first EV in collaboration with Toyota) which made it even worse than the Teslas, but I think a good illustration of this idea that you can just roll out EVs to rental customers and act like it's the same as a gas car:

> Hertz gave me a Subaru Solterra for a one way trip from Temecula to Vegas because it was their last car. Couldn't tell me how to start it or anything because they just got it the day before... and they didn't bother plugging it in so it had 20 miles of range. Couldn't tell me where to charge it so I wasted much of it driving around the mall looking for the charger.

> Four hours later I had enough charge to get to Barstow. Or so I thought. Had to charge in Victorville. Then get a hotel room because it was midnight. Put it on a fast charger in the morning and a full charge should have gotten me all the way back. Hit Baker and I knew it wouldn't.

> My five hour drive ended up taking 25 hours.

> Fuck Hertz.

https://www.reddit.com/r/news/comments/1bi99tk/hertz_ceo_out...

Re:Hertz's Bet on Teslas Went Horribly Sideways by monknomo on Thursday April 04, 2024 @01:07PM (#39933125)
My god, not having enough on site fast chargers for both charging the fleet and reassuring renters that if nothing else they can come back to the airport and top up is really stupid
Re:Hertz's Bet on Teslas Went Horribly Sideways by sandworm101 on Thursday April 04, 2024 @01:36PM (#39933530)
>> My god, not having enough on site fast chargers for both charging the fleet and reassuring renters

Take a look at a major airport. They could average a hundred rental cars arriving, with peaks into the hundreds. Even assuming every can arrives at a half-charge, the power requirements would be immense. At 50kwH per car, charging up 100 cars every hour would require, at an absolute minimum, a 5000kw/5mW connection.

Re:Hertz's Bet on Teslas Went Horribly Sideways by monknomo on Thursday April 04, 2024 @03:44PM (#39934932)
This is a problem for a car rental company that wants to provide electric cars to solve, sure.

The rental co really needs to provide reasonable charged cars, and so long as charging infrastructure is dicey (especially with hotels in the mix) they could provide peace of mind to their customers by providing a known charging spot.

Put it wherever, I'm not Hertz, the airport is not Hertz's customer, but I would have a pretty strong bet that Hertz's customers would expect this sort of thing.

Re:Hertz's Bet on Teslas Went Horribly Sideways by yummypaint on Thursday April 04, 2024 @02:22PM (#39934083)
Airports are massive pre-planned industrial facilities with utility connections to match. Getting chargers there should be easy mode compared to most businesses.
Re:Hertz's Bet on Teslas Went Horribly Sideways by smallnamespace on Thursday April 04, 2024 @02:48PM (#39934327)
> pre-planned

The power requirements were not drawn up with the car rental agency in mind. Maybe you can get the airport to cooperate and ask the utility to expand capacity - how many years of planning do you think that takes?

Re:Hertz's Bet on Teslas Went Horribly Sideways by monknomo on Thursday April 04, 2024 @03:44PM (#39934940)
Sounds like something a car rental agency that wants to have a bunch of electric rentals should probably think through before yeeting a fleet into existence....
Re:Hertz's Bet on Teslas Went Horribly Sideways by wlesieutre on Thursday April 04, 2024 @03:23PM (#39934703)
Yes, definitely a project, especially with the shortages of transformers lately. But even if it delayed their (attempted) EV shift, it’s something Hertz needed to have done before buying a bunch of EVs. Handing out discharged EVs to customers who haven’t driven an EV before was a totally braindead move.

They have the added challenge of people dropping off cars at a different place from where they started, so they can’t necessarily say “we’re going to start with EVs at our new facilities where we can design that capacity from the start.” They needed fast charging everywhere for this to go smoothly.

Re:Hertz's Bet on Teslas Went Horribly Sideways by mulmen on Thursday April 04, 2024 @02:47PM (#39934326)
They also don’t offer automotive refueling services at the airport. This is the same reason they charge a premium to fill the tank. The constraints are the same for ICE and EV in this case.
Re:Hertz's Bet on Teslas Went Horribly Sideways by smeej on Thursday April 04, 2024 @03:31PM (#39934787)
What's your source for this? I'm just realizing I might be way off-base, but I thought airport car rental places all had their own fueling stations, and just overcharged you because they can and there's nothing you can do about it, and I'd thought of it as one of those "everybody knows" kinds of things. So now I'm very surprised to hear otherwise.
Re:Hertz's Bet on Teslas Went Horribly Sideways by mulmen on Thursday April 04, 2024 @03:57PM (#39935092)
I don’t have a source. It just seems obvious to me they wouldn’t bother with the cost of maintaining that infrastructure.

Do you have any reason to believe car rental companies maintain onsite fuel stations? Have you ever seen one? Why don’t they let customers use it?

There are already gas stations near airports. If a car needs gas they pay someone to drive it there and fill it up. That’s the source of your inflated prices.

Re:Hertz's Bet on Teslas Went Horribly Sideways by smeej on Friday April 05, 2024 @10:40AM (#39942974)
I haven't at an airport, but I have at freestanding ones. Having fuel delivered to a tank with a pump isn't really that involved as infrastructure goes. You're just buying the fuel wholesale instead of retail. You don't need the same size underground tank as a gas station, but you can hold more than enough to fill up whatever you need to from a fleet of cars. As for why they don't let customers use it? This is obvious. They'd rather overcharge you. And they know nobody's going to do something dumb at the pump if it's only their own team doing it.

Plus, often when I rent a car, it isn't full. I'm sure they still charge the person "to fill the tank," but they don't actually fill it, so the total they'd have to store on-site is even less than if they were actually filling the cars.

I also assumed they had somewhere to store siphoned fuel, because every car I've ever driven has at least a gallon before the needle moves off of "F," but rental cars drop below F immediately. I've always assumed they were siphoning out a gallon or more any time someone did return the car all the way full.

Re:Hertz's Bet on Teslas Went Horribly Sideways by qsi on Thursday April 04, 2024 @07:35PM (#39937129)
Yes, but many are also very old and don't necessarily have large power lines leading to the car park as it's never been necessary in the past. Newark was mentioned as a case in point, where power is simply not available at the scale they'd need it. Of course, Hertz should have thought of that...
Re:Hertz's Bet on Teslas Went Horribly Sideways by fnbr on Thursday April 04, 2024 @02:09PM (#39933956)
That's a great reason not to have electric rental cars, but not a great reason to not charge rental cars.
Re:Hertz's Bet on Teslas Went Horribly Sideways by cduzz on Thursday April 04, 2024 @03:18PM (#39934646)
50kwH is a huge charger. You wouldn't need many of such feeds even with hundreds of cars.

How long do cars sit in the lot? Do you need to send cars out at 100% full? Is it good enough to make sure the cars leave the lot with 50-80% full?

They're returned, inspected, cleaned, put in the "outgoing" queue. I suspect having DCFC for just the cleaning area and then 16 or 20 or 24a /240v posts for L2 charging the cars as they sit waiting to be rented would more than suffice.

Other big issues would be around having to have dedicated parking for EVs and also having charging posts sticking out of the ground all over.

Re:Hertz's Bet on Teslas Went Horribly Sideways by masklinn on Thursday April 04, 2024 @03:30PM (#39934771)
> 50kwH is a huge charger.

50kWh is not the charger, half the battery capacity for the cars (as decided by GP).

And 50kW would not be a huge charger, or even a large one, it's the bottom end of DC charging.

> I suspect having DCFC for just the cleaning area and then 16 or 20 or 24a /240v posts for L2 charging the cars as they sit waiting to be rented would more than suffice.

Aside from not being very efficient, 24@240 is not really a thing that's used. 32@240 is relatively standard but it's 7.2kW and generally considered a residential AC charger, acceptable when 3-phase is not available (or too expensive). It needs 7 hours to half-charge a 100kWh battery.

Re:Hertz's Bet on Teslas Went Horribly Sideways by cduzz on Friday April 05, 2024 @08:56PM (#39949030)
I'd suggest that 50kw/h is way too small and way too large.

A car rental setup would benefit from having a couple big DCFC setups where cars are inspected / cleaned.

EVs charge fast if the battery is empty (and warm) -- so the car comes in, is inspected and cleaned and put on a fast charger, and in 20 minutes will get to ~50% charge (regardless of battery size).

As far as "not efficient" or "nobody uses" well, 240 (or 208 if you're in a commercial setup with 2 legs of a 3 phase) is "normal" and a 16a / 20a / 24a AC charger will put reasonable charge on the car while it's just sitting there waiting to be rented again. EV's don't need to be fully charged to be useful so you don't need to put the battery back to 100% before sending it out again.

"your car is at 60% charge and has 180 miles of range right now; your car's nav will tell you where to charge if you need more range to get to where you're going. We'll bill for the power if you bring it back to us at less that 60% full. Have a nice day!"

I'm not sure what the turnover is for a rental lot -- I suspect "it depends" but I suspect it's not unusual to have cars on the lot for 6-12 hours before they're sent out again.

IMO As long as the car has 60% or better charge (or, 150-180 miles of range) it's "good to go". At least for most "airport rental in a major metro area" situation.

As far as charging efficiency -- anything charging at 240/208v is "good enough" -- the differences between 16a or 20a or 24a or whatever are minor relative to the bump from 120v to 240v.

Re:Hertz's Bet on Teslas Went Horribly Sideways by jsight on Thursday April 04, 2024 @03:55PM (#39935057)
Not necessarily unheard of though. Tesla is planning a 52 stall site at O'Hare. That will probably be ~6MW at peak.
Re:Hertz's Bet on Teslas Went Horribly Sideways by SilasX on Thursday April 04, 2024 @03:49PM (#39934981)
Still scratching my head at why they couldn't make EV batteries hot-swappable, at least with a technician and specialized equipment assumed. (You'd need to changing the finance model a bit, of course, so that the batter replacement service were sold separately from the car -- but this would be easiest for the case of a car rental fleet.)
Re:Hertz's Bet on Teslas Went Horribly Sideways by ghaff on Thursday April 04, 2024 @05:13PM (#39935871)
It was tried and failed--admittedly a long time ago. However, today, I want to have a pretty good idea of the battery health of the battery in my car and avoid it randomly changing when I "fill up." Also most recharge locations are 24-hour with no one on staff so you'd drastically cut when and how an automated replacement could happen.
Re:Hertz's Bet on Teslas Went Horribly Sideways by SilasX on Thursday April 04, 2024 @06:02PM (#39936338)
Yes, a user-swappable would be even better, but even limiting it to banker's hours allows you a five minute complete fill-up, which is still 100x than what it actually takes to fully charge via outlet, or even the 15 minutes you would take if you're lucky enough to find an available supercharger, which still only gives you 200 miles.
Re:Hertz's Bet on Teslas Went Horribly Sideways by ghaff on Thursday April 04, 2024 @05:06PM (#39935809)
Furthermore, at a rental car center, you're not just swinging in and swinging back out. It could change of course but they're setup that once you drive in, you're returning the car. (Re: comments about rental car center being the charger of last resort.)

(I had a friend joining me on a trip a number of years back. We wanted to add them to the contract once they arrived. I had to patiently explain that we could do it with a company that also had an off-airport location but we couldn't drop by the car rental center at the airport. I've had other experiences with how car rental companies really don't have good mechanisms to change things once you've signed and initialed the contract.)

Re:Hertz's Bet on Teslas Went Horribly Sideways by robertlagrant on Thursday April 04, 2024 @01:08PM (#39933143)
You almost can; just put in the same cost of 20 miles' worth of petrol in electricity and the thing will go for ages.
Re:Hertz's Bet on Teslas Went Horribly Sideways by alibarber on Thursday April 04, 2024 @03:53PM (#39935020)
When I looked into this, renting an electric car from Hertz in the UK, the only chargers I would have had access to were public ones that wanted something like 85p/KWh. I would have spent an absolute fortune compared to petrol for the trip that I took.
Re:Hertz's Bet on Teslas Went Horribly Sideways by robertlagrant on Saturday April 06, 2024 @12:19PM (#39953425)
Sorry - to be clear I meant if Hertz owned their own chargers and pumped in the same amount of electricity as they would've put in petrol. Not a 3rd party charging rate. Domestic rates today on moneysupermarket.com are 24p/kWh, and I imagine Hertz could get it cheaper.
Re:Hertz's Bet on Teslas Went Horribly Sideways by mulmen on Thursday April 04, 2024 @02:49PM (#39934345)
I’m a big proponent of EVs but nothing about the current state of chargers can be described as “just put in money”. I have never had an EV charger work the first time.
Re:Hertz's Bet on Teslas Went Horribly Sideways by IncreasePosts on Thursday April 04, 2024 @03:07PM (#39934545)
Tesla superchargers do but that is about it.
Re:Hertz's Bet on Teslas Went Horribly Sideways by wlesieutre on Friday April 05, 2024 @09:44AM (#39942313)
I thought I'd run the numbers on this for a Solterra in my area. Assume 35 MPG for reference since that's my car's EPA highway mileage, so 20 miles of gas is 0.571 gallons. At $2.85/gallon that costs $1.63.

EA's charging here is priced at $0.44 per minute, so with that budget you can charge for 3.70 minutes.

Assume it spends that whole time at 80 kW. This is probably optimistic, it will take time to ramp up to that. But we'll forget about that, and assume the car starts from near empty because the Solterra's charging curve is trash and will begin throttling the speed down when it's about 35% charged.

3.7 minutes at 80 kW gives us 4.93 kW of charge. EPA rates the vehicle at 3.23 miles/kW, so for the equivalent price of 20 miles of gas we've added... drumroll

15.9 miles of charge.

With other vehicles or in an area with different gas/charging pricing, your mileage my vary. And if you look at a straight ICE competitor of the same size as the Solterra as the MPG reference it will be worse than 35 MPG (requiring more gas and giving you a higher charging budget), so basing this on my smaller car did limit that. But regardless, fuel price isn't necessarily a huge advantage for a rental EV.

If I were talking price for L2 charging at home in my garage then I'm sure the EV would be way cheaper, but that's now how anyone will be using a rental.

Re:Hertz's Bet on Teslas Went Horribly Sideways by hinkley on Thursday April 04, 2024 @03:51PM (#39935005)
My friend's friend got an electric vehicle they didn't ask for an it made their entire visit a giant pain because they brought negative energy everywhere with them.

I had been planning to get an electric but now I'm looking at PHEVs. And I still need to get the wiring for my house fixed. There's an outlet but it was meant for some early gen electric vehicle and literally nothing uses that plug anymore (and now the wiring is probably not adequate gauge)

Re:Hertz's Bet on Teslas Went Horribly Sideways by gnicholas on Thursday April 04, 2024 @04:06PM (#39935192)
We use 110 to charge our PHEV (which admittedly has a very small battery). I would like to get a PHEV for our next vehicle, but the price premium makes it very unattractive for us. Some vehicles are $12k more for PHEV, and given how little we drive it would never be worth it. It's nice not tanking up often, but the extra cost (and extra car insurance) isn't worth it for us.
Re:Hertz's Bet on Teslas Went Horribly Sideways by KennyBlanken on Thursday April 04, 2024 @04:14PM (#39935276)
Outlets are standardized and not specific to EVs. If you mean the charge plug, that's different.

Assuming you're in the US/Canada or other country with 100-120v service, a standard wall socket is sufficient for many full EV users and plenty enough for a PHEV which has a much smaller battery. Think about how much time your car spends sitting in your driveway/garage...and if you don't get a full charge, so what? The engine kicks in.

The wiring gauge is good for a certain current. That affects what sort of plug is installed in the wall, as they're keyed according to current limits. The EVSE can be programmed to not exceed the appropriate current, which is 80% of the breaker's rating.

If it was wired for an EV, it's almost certainly not 100-120v but 208 or higher, in which case even if it's a 15A circuit, that's definitely enough for a PHEV and sufficient for charging all but the largest EVs practically overnight.

A 208v, 15A circuit is good for 2.5kW. If you get home at 7PM and go to work at 7AM, you'll be able to charge 25kWhr each night, roughly. Average EV efficiency is about .35kWh/mile, so that's sufficient for 70 miles of driving.

Re:Hertz's Bet on Teslas Went Horribly Sideways by Scoundreller on Thursday April 04, 2024 @04:21PM (#39935361)
You'll probably have 240V in North America in a residential detached/duplex/row home. It's low/high-rise apartment buildings/condominiums where you'll see 208V.
Re:Hertz's Bet on Teslas Went Horribly Sideways by giantrobot on Thursday April 04, 2024 @02:21PM (#39934072)
My partner just travelled to middle of nowhere Illinois. At the airport car rental they were trying to offer EVs instead of an ICE. That was not in any way a viable option since the destination town not only wouldn't have charging stations there's no guarantee the car could be charged anywhere.

If you buy an EV you hopefully do so knowing full well the vehicle's constraints. You've figured out those constraints aren't a deal breaker for your known use cases. When being offered as a rental most people have no idea what the constraints of the vehicle are nor can they make informed decisions about them. So having anxiety about any of those, including charging, makes complete sense. A rental car should be as flexible as possible, not have a care and feeding schedule like you're buying a Mogwai.

Re:Hertz's Bet on Teslas Went Horribly Sideways by hinkley on Thursday April 04, 2024 @03:56PM (#39935078)
We had someone plug their rental EV into a 15 amp outside circuit on our house on a friday night. We thought it said that it would be charged by 10 am the next day so we just drove them to their rental. Next morning when they showed up at 11 am we discovered that the charger hadn't said 10 am Saturday. No, it said 10 am Monday.
Re:Hertz's Bet on Teslas Went Horribly Sideways by jandrese on Thursday April 04, 2024 @01:00PM (#39933028)
In theory if the people used the in-car travel planning features it shouldn't have been a problem, but if Hertz wasn't telling them about that then you could have a very stressful experience.
Re:Hertz's Bet on Teslas Went Horribly Sideways by oceanplexian on Thursday April 04, 2024 @01:39PM (#39933575)
The "in-car" planning features are a going to get people stranded on the side of the road, including in a Tesla.

I had to make a trip from Tucson, AZ to Bisbee, a super common route you would make as it's a popular tourist destination. Bisbee is about 80 miles from the supercharger down Interstate 10. By default, the cars are configured to stop charging when they get to 80% or something like that. Your average consumer is not going to have a clue because that's not how gas pumps work.

There was 0 public charging infrastructure after the Supercharger, not so much as a public J1772 charge point (It might look like it using an app, but they are broken or nonfunctional). The Model 3 gets under 200 miles of range going the pace of traffic, which is 80-85 MPH. Then they take a wrong turn or drive around at the destination and burn up the last 30-40 miles.

The poor sucker that rented the Tesla was told it would get "270 miles of range". When he left the charger it said he had over 200 miles to go. But reality sinks in, and at some point in the journey, if they get even slightly distracted, they will find themselves 50 miles from the charger with 30 miles left.

Re:Hertz's Bet on Teslas Went Horribly Sideways by throwway120385 on Thursday April 04, 2024 @02:28PM (#39934140)
> The poor sucker that rented the Tesla was told it would get "270 miles of range". When he left the charger it said he had over 200 miles to go. But reality sinks in, and at some point in the journey, if they get even slightly distracted, they will find themselves 50 miles from the charger with 30 miles left.

And the reason gasoline took off as a fuel was because it was frequently used as a degreaser before we decided to burn it instead, so you could buy it in tins from the blacksmith in whatever town you found yourself stranded in. There's nothing analogous to that for EVs.

Re:Hertz's Bet on Teslas Went Horribly Sideways by elsonrodriguez on Thursday April 04, 2024 @03:11PM (#39934578)
I like the historical context, but there are extremely analogous comparisons for EVs, as electricity is widely available.
Re:Hertz's Bet on Teslas Went Horribly Sideways by throwway120385 on Thursday April 04, 2024 @03:40PM (#39934893)
The thing is -- electricity is widely available to people who have purchased an electrical service and have installed the requisite breaker panel. So while you might be very close to places where there are electricity, you can't just roll up and plug in to someone's house.

You could certainly offer to pay someone for electricity from their home or business, but then you're parked in their driveway for a period of time waiting. And the social aspects of this make it a lot more challenging than simply walking up to the local blacksmith and buying a gallon or two of solvent off the shelf so you can get to the next town.

You're at that point relying on the kindness of strangers.

Re:Hertz's Bet on Teslas Went Horribly Sideways by threeseed on Thursday April 04, 2024 @04:11PM (#39935243)
Also we’ve seen recently in the US you are liable to get killed for randomly going up to someone’s house.
Re:Hertz's Bet on Teslas Went Horribly Sideways by WorldMaker on Friday April 05, 2024 @11:38AM (#39943741)
The local blacksmith is still relying on the kindness of strangers thing. They have to make the business decision of what they need to run their business versus what margin of extra they have on hand. That's a transaction with a lot of complexity and I can't imagine the conversations were all as pleasant as you seem to expect.

On the other hand, I've had the "I noticed an external outlet near my parking spot, do you mind if I plug my car into it while I shop/stay at this hotel/eat at this restaurant?" conversation plenty of times and there's no "challenge" to it nor "transaction". The most common answer I've got has been "I don't see why not" because it's not really a transaction for most businesses, whatever extra they spend on electricity they easily make back in making a new customer or keeping an existing customer happy. In a few times I got back "there's a Level 2 charger hidden at the Library across the street and the fees support our local library" or "we have a deal with this parking garage a block away that has chargers and we can validate your parking for you when you get back", which just goes to show how normalized it already can often be as just another "parking consideration" of "where to park" when you ask businesses about it. Most businesses are used to answering "is there a good place to park?" questions. Parking is normal operations for a business, not "relying on the kindness of strangers". Electricity is "just" an amenity of parking, already in some businesses' minds. (Not enough businesses yet, sure, but more than you might think.)

To be fair, I've never been in a "life or death" situation where a "No" would have been some terrible catastrophe, but I've also never known anyone in my lifetime that had to buy gasoline from a small town Blacksmith or Pharmacist either.

Re:Hertz's Bet on Teslas Went Horribly Sideways by mulmen on Thursday April 04, 2024 @02:52PM (#39934376)
Any regular wall outlet can charge an EV.
Re:Hertz's Bet on Teslas Went Horribly Sideways by masklinn on Thursday April 04, 2024 @03:37PM (#39934857)
That's true, but now you need to spend the night.

A model 3 realistically gets 4~4.5 mi / kWh, US 16A@120V is rated for 1500W continuous, so that's about 6.5 miles per hour of charging. 20A@120V is close to 2000W continuous, so that's about 9 miles per hour.

Re:Hertz's Bet on Teslas Went Horribly Sideways by mulmen on Thursday April 04, 2024 @04:25PM (#39935404)
Were blacksmiths open 24 hours?
Re:Hertz's Bet on Teslas Went Horribly Sideways by masklinn on Thursday April 04, 2024 @05:01PM (#39935761)
You did not need to stay at the blacksmith’s for hours to get a can of gas which would carry you to the next supply location.
Re:Hertz's Bet on Teslas Went Horribly Sideways by mulmen on Thursday April 04, 2024 @07:15PM (#39937005)
Unless they were closed of course. Then you’d be waiting hours or even days for them to reopen.

In that situation you might start knocking on doors.

Re:Hertz's Bet on Teslas Went Horribly Sideways by WorldMaker on Friday April 05, 2024 @11:52AM (#39943923)
If the comparison is to buying an emergency gallon from a "town blacksmith", then let's get those numbers too: a (Ford) Model T was said to get 13 to 21 miles per gallon. So if you managed to buy a full gallon from your hypothetical blacksmith in history, you'd need two to three hours on a boring wall plug to get the equivalent charge in your Model 3. That's quite a bit more time than you might want to spend in a small town, but that's "a lazy afternoon" amount of time (or a good four course meal with all the fixins depending on whereabouts in the country you find this stop and the hospitality of local restaurants) and still not "spend the night" amount of time.

I know this thread is entirely about comparing apples and oranges, but the historical examples weren't getting a full tank from a small local Blacksmith back then and so it doesn't make sense to worry about getting a full charge in this situation either.

Re:Hertz's Bet on Teslas Went Horribly Sideways by throwway120385 on Thursday April 04, 2024 @03:37PM (#39934854)
Are you suggesting people steal electricity from private homes or businesses?
Re:Hertz's Bet on Teslas Went Horribly Sideways by mulmen on Thursday April 04, 2024 @03:55PM (#39935051)
Are you suggesting blacksmiths weren’t compensated for providing solvent?
Re:Hertz's Bet on Teslas Went Horribly Sideways by throwway120385 on Thursday April 04, 2024 @05:39PM (#39936088)
Are you suggesting that there exists a large nationwide network of chargers that is as convenient and as easily accessible as the electricity grid?
Re:Hertz's Bet on Teslas Went Horribly Sideways by mulmen on Thursday April 04, 2024 @11:13PM (#39938345)
Yes they are called wall outlets. There’s even more of them now than there ever were blacksmiths.
Re:Hertz's Bet on Teslas Went Horribly Sideways by alexb_ on Thursday April 04, 2024 @03:09PM (#39934562)
There are zero wall outlets in the middle of the desert.
Re:Hertz's Bet on Teslas Went Horribly Sideways by mrWiz on Thursday April 04, 2024 @03:23PM (#39934712)
Same as the number of blacksmiths, then.
Re:Hertz's Bet on Teslas Went Horribly Sideways by lelanthran on Thursday April 04, 2024 @01:21PM (#39933332)
> In theory if the people used the in-car travel planning features it shouldn't have been a problem,

This is just a different way of saying "If people put in more work this wouldn't be a problem", but you're ignoring the context - people who rent cars are often in a hurry, need transport now and need to get someone now. This all indicates that they are busy, and your suggestion is that they should work harder to get the same result?

Re:Hertz's Bet on Teslas Went Horribly Sideways by jandrese on Thursday April 04, 2024 @01:27PM (#39933416)
The systems aren't hard to use, quite the opposite, but they can't help if you don't use them. I think if Hertz spent even 5 minutes explaining to people how the in-car navigation worked and emphasizing how important it is this experiment have been a success. The car will work out the charging stops for you, tell you how long you need to be there (hint: not long), and do all of the stressful planning steps automatically.

It's not just Tesla either. All major EVs come with route planning. If you have range anxiety you're using it wrong. This isn't even the driver's fault, how can they know about these features if nobody tells them? I don't even fully blame Hertz for this. Tesla should be marketing the route planning nationwide. Show people how life with EVs actually is instead of leaving them in the dark and letting them think that owning an EV means a roll of the dice every time you get behind the wheel where you might not find a friendly plug in time and be stranded on the side with no way to jerrycan more miles.

Re:Hertz's Bet on Teslas Went Horribly Sideways by lelanthran on Thursday April 04, 2024 @01:55PM (#39933773)
> The systems aren't hard to use, quite the opposite, but they can't help if you don't use them.

I'm not claiming that the systems are hard to use, I'm saying that it's an additional friction over ICE cars, in which you don't need to put in extra work to learn a piece of software, you don't need to wait for the rental assistant to explain how it works and you don't need to plan refuelling stops to coincide with rest times.

As a renter, I give them my booking number, my drivers license and my credit card, then jump in and head straight to my destination. All the other stuff that the Tesla's required may be easy, but we go from 2 steps (pay and drive) to 5 or more steps.

TBH, if Hertz had wanted this to be a success, the biggest thing they could have done was made sure that the cars were always fully charged before the customer drove off.

Route-planning is kinda irrelevant when you're doubling the friction required to rent a car.

Re:Hertz's Bet on Teslas Went Horribly Sideways by WheatMillington on Thursday April 04, 2024 @02:59PM (#39934449)
>If you have range anxiety you're using it wrong.

Sorry but that is a hyper-obnoxious comment. I've never yet driven an EV, and range anxiety is undoubtedly something I will experience when I eventually get to. I don't want that in the context of being away from home on work or holiday.

Re:Hertz's Bet on Teslas Went Horribly Sideways by mulmen on Thursday April 04, 2024 @02:54PM (#39934403)
5 marginal minutes is an eternity in customer service. Travelers are in a rush. The idea that Hertz will or even can train customers individually is a laughable fantasy.
Re:Hertz's Bet on Teslas Went Horribly Sideways by ghaff on Thursday April 04, 2024 @05:25PM (#39935971)
In fact, one of the points of my loyalty programs with various car rental companies is that I can look at the board and walk straight to my car.
Re:Hertz's Bet on Teslas Went Horribly Sideways by mulmen on Thursday April 04, 2024 @02:50PM (#39934356)
I rented a Tesla from Hertz. They gave me zero instruction. It took me 10 minutes to get out of the parking space.
Re:Hertz's Bet on Teslas Went Horribly Sideways by ycombobreaker on Thursday April 04, 2024 @01:27PM (#39933418)
I rented an electric car from Hertz out of necessity. They gave me NO information about this functionality, and in a new car UI my priorities were covering the basics for safe travel. This is not a realistic perspective, that EV-specific in-car features would provide help for an unfamiliar and weary traveler. That will change over time but it'll continue to be painful for now.
Re:Hertz's Bet on Teslas Went Horribly Sideways by amluto on Thursday April 04, 2024 @04:40PM (#39935536)
I drive an EV and I’m still a bit unconvinced about renting one.

If my total expected mileage is practical without charging and I expect the car to start adequately charged, fine. It’s like a free tank of gas.

If not, I can’t charge at home. Charging at a hotel is a PITA. Charging first thing in the morning in cold weather without heated parking is slooooow even at a Supercharger.

And I really don’t want to deal with the utter mess of charger networks and their ridiculous membership cards.

And the usual rental model of strongly encouraging customers to return the car with a full tank of gas doesn’t really make sense for EVs.

Re:Hertz's Bet on Teslas Went Horribly Sideways by xenadu02 on Thursday April 04, 2024 @06:22PM (#39936524)
I'm not saying it was no factor whatsoever but if you listen to the Hertz investor call they describe the reason for backtracking and they certainly don't cite charging as the primary reason.