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A comment on Klarna AI assistant handles two-thirds of customer service chats in first month. Parent comment

Re:Klarna AI assistant handles two-thirds of customer servic... by infecto on Wednesday February 28, 2024 @08:30AM (#39537604)
It is not even worth comparing. The industry as a whole is seeing productivity gains by using AI Assistants. I am not here to speculate the medium-term, just the immediate term which is companies are see it as a multipler where they might not need to hire that 11th developer.
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Re:Klarna AI assistant handles two-thirds of customer servic... by realusername on Wednesday February 28, 2024 @08:48AM (#39537833)
I'm speculating on the medium term especially because I don't see much of an impact on the short term. While that logic sounds okay, I'm not seeing it right now, the productivity gains seems to be used to produce even more stuff.

I've never been in a company where the roadmap isn't full to the brim, there doesn't seem to be a limiting factor on this side.

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Re:Klarna AI assistant handles two-thirds of customer servic... by infecto on Wednesday February 28, 2024 @08:57AM (#39537955)
I generally agree but I think its a different story now that we are no longer in 0% interest rate territory. Road maps are probably still full but money is no longer free.
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