Klarna AI assistant handles two-thirds of customer service chats in first month

Re:Klarna AI assistant handles two-thirds of customer servic... by realusername on Wednesday February 28, 2024 @08:20AM (#39537496)

The modern developer tooling already had a much larger impact on productivity than AI probably will and the only thing it did is increase even more the number of developers.

If I was the CEO of a company making headcount reduction with AI, I would be more worried about my company itself than the job of the ones I'm firing.

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Re:Klarna AI assistant handles two-thirds of customer servic... by infecto on Wednesday February 28, 2024 @08:30AM (#39537604)

It is not even worth comparing. The industry as a whole is seeing productivity gains by using AI Assistants. I am not here to speculate the medium-term, just the immediate term which is companies are see it as a multipler where they might not need to hire that 11th developer.

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Re:Klarna AI assistant handles two-thirds of customer servic... by realusername on Wednesday February 28, 2024 @08:48AM (#39537833)

I'm speculating on the medium term especially because I don't see much of an impact on the short term. While that logic sounds okay, I'm not seeing it right now, the productivity gains seems to be used to produce even more stuff.

I've never been in a company where the roadmap isn't full to the brim, there doesn't seem to be a limiting factor on this side.

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Re:Klarna AI assistant handles two-thirds of customer servic... by infecto on Wednesday February 28, 2024 @08:57AM (#39537955)

I generally agree but I think its a different story now that we are no longer in 0% interest rate territory. Road maps are probably still full but money is no longer free.

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