News for hackers. Stuff that matters.

A comment on Klarna AI assistant handles two-thirds of customer service chats in first month. Parent comment

Re:Klarna AI assistant handles two-thirds of customer servic... by realusername on Wednesday February 28, 2024 @08:48AM (#39537833)
I'm speculating on the medium term especially because I don't see much of an impact on the short term. While that logic sounds okay, I'm not seeing it right now, the productivity gains seems to be used to produce even more stuff.

I've never been in a company where the roadmap isn't full to the brim, there doesn't seem to be a limiting factor on this side.

[ Parent | on HN ]
Re:Klarna AI assistant handles two-thirds of customer servic... by infecto on Wednesday February 28, 2024 @08:57AM (#39537955)
I generally agree but I think its a different story now that we are no longer in 0% interest rate territory. Road maps are probably still full but money is no longer free.
[ Parent | on HN ]