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A comment on Air Canada Has to Honor a Refund Policy Its Chatbot Made Up. Parent comment

Re:Air Canada Has to Honor a Refund Policy Its Chatbot Made Up by Sayrus on Wednesday February 21, 2024 @01:21PM (#39457421)
Air Canada's chatbot returned sources along with its answer. Quotes from another article[1].

> Air Canada’s argument was that because the chatbot response included a link to a page on the site outlining the policy correctly, Moffat should’ve known better.

[1] https://techhq.com/2024/02/air-canada-refund-for-customer-wh...

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Re:Air Canada Has to Honor a Refund Policy Its Chatbot Made Up by ncallaway on Wednesday February 21, 2024 @01:31PM (#39457572)
Yes, but:

"The answer is yes, you may receive a refund within 2 hours of departure. More details are here: (link)"

is _entirely_ different from

"Our refund policy is here: (link)"

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