Air Canada Has to Honor a Refund Policy Its Chatbot Made Up

Re:Air Canada Has to Honor a Refund Policy Its Chatbot Made Up by _thisdot on Wednesday February 21, 2024 @01:15PM (#39457374)

Can’t they link to sources? Like Perplexity.ai or Arc Search does.

I don’t even need it to tell me anything. Links are all that is relevant. Google Analytics on the Web does something similar. You can ask questions in the search box and it takes you to a relevant page.

“Can I get refund on my flight 2 hours in advance?”

“Here is a link to refund policies w.r.t time before flight”

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Re:Air Canada Has to Honor a Refund Policy Its Chatbot Made Up by Sayrus on Wednesday February 21, 2024 @01:21PM (#39457421)

Air Canada's chatbot returned sources along with its answer. Quotes from another article[1].

> Air Canada’s argument was that because the chatbot response included a link to a page on the site outlining the policy correctly, Moffat should’ve known better.

[1] https://techhq.com/2024/02/air-canada-refund-for-customer-wh...

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Re:Air Canada Has to Honor a Refund Policy Its Chatbot Made Up by ncallaway on Wednesday February 21, 2024 @01:31PM (#39457572)

Yes, but:

"The answer is yes, you may receive a refund within 2 hours of departure. More details are here: (link)"

is _entirely_ different from

"Our refund policy is here: (link)"

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