But I am not sure what else he could have said to claim this may not be as bad as it looks to save face; or to remind people that the video is but one slice of all facts and any black-and-white judgement one may make solely from it may be imperfect or unfair to parties involved. He did accept blame that they did not get this one right and that it was painful to watch. What else does public with near zero stake in the situation need to hear to be satisfied.

If I were a potential hire / investor / client -- yeah I may pay more attention and make some mental notes about how much I respect them as a company. But I dont think this was embarassingly bad to become a dealbreaker for any stakeholder. For me it mostly adds one more bit to a gestalt of how corporate functions and tech companies work these days.

How about apologizing. How about taking responsibility. How about not making excuses. How about saying what practical steps are going to be done.

Heck, how about telling that he personally reviewed her case and that her direct manager called her with details.

Apologizing to whom?

What if he did all that and more but we the public doesn't need to know?

Or they have some idea what needs to be fixed but it can neither be done within one week nor summarized in one paragraph.

This is just 15 minutes of diversion in our lives -- we don't care either way.

Your message is a prime example of a wishful thinking delusion.

He chose to communicate amd.he chose what to write and what not to write.

But instead of analyzing the facts, you decide to base your analysis on what-if fantasies that you invented.

Sad.

Editorializing this with an implied stutter really detracts from the points you're trying to make.

Exactly, this form of internet bullying always detracts from the point its author is trying to make.

We’ll do better next time…

…only to repeat the cycle in under a year and lay off another group in the exact same way.

It's every quarter.