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Re:Product Strategy in the Age of AI by eru on Thursday October 05, 2023 @05:31AM (#37776545)
Something like Uber could have been built on top of SMS, though. It didn't necessarily need Smartphones.

(Perhaps SMS plus some feature-phone-level of GPS integration.)

Re:Product Strategy in the Age of AI by varjag on Thursday October 05, 2023 @05:51AM (#37776644)
Not really. The hard thing here is not the network transport but user interface.
Re:Product Strategy in the Age of AI by actionfromafar on Thursday October 05, 2023 @06:06AM (#37776725)
If people can learn the Snapchat UX, they can learn some SMS text adventure style Uber.
Re:Product Strategy in the Age of AI by varjag on Thursday October 05, 2023 @07:08AM (#37777095)
People can be illiterate, dyslexic, inebriated, dumb or with poor command of the language. Good luck with free-text interface.

You'll pretty much would have had human operators over every interaction. That very much hinders the Uber-like growth of the service.

Re:Product Strategy in the Age of AI by eru on Thursday October 05, 2023 @10:33PM (#37786595)
If you can support 95% of the market (with mechanical means), you can capture 95% of the market.
Re:Product Strategy in the Age of AI by varjag on Friday October 06, 2023 @05:18AM (#37788629)
That wouldn't be 95% of market, more like 50-60%, and a strain to use even for those apt. Not everyone is an Infocom playing nerd.
Re:Product Strategy in the Age of AI by eru on Friday October 06, 2023 @06:48AM (#37789066)
Normal people use SMS just fine all the time.

Falling back to a human operator isn't that bad either: just charge people a little bit extra to talk to a human.

Re:Product Strategy in the Age of AI by pawelwentpawel on Thursday October 05, 2023 @06:44AM (#37776955)
I don't think that Uber through SMS would be strong enough to compete with taxi services.

One of the core features that made me use Uber was the map - I could see where the driver is going and how far away is he. Also, the app is localised into language that I can understand and I can see the price upfront without having to worry about getting scammed. Recently I had to book a taxi over the phone at the end of the world (literally - Ushuaia) in a language that I can barely speak and the experience was rather stressful in comparison with using an app.

Re:Product Strategy in the Age of AI by flagrant_taco on Thursday October 05, 2023 @08:13AM (#37777596)
Seeing a price up front is just a different business model and localization could be easily handled with a setting on your account. Neither is tech-dependent, both could have worked over SMS too.

Real-time mapping would be tricker if that's really a killer feature for you.

Re:Product Strategy in the Age of AI by eru on Thursday October 05, 2023 @09:18PM (#37786209)
Some real life traditional taxi services used to offer pre-agreed fixed fairs. But many of them were regulated away.
Re:Product Strategy in the Age of AI by another-dave on Thursday October 05, 2023 @08:16AM (#37777618)
For Uber though there's the driver side experience as well as the customer side. I don't know if you could've made something seemless enough for drivers to use from an old feature phone
Re:Product Strategy in the Age of AI by eru on Thursday October 05, 2023 @09:19PM (#37786213)
Drivers have a car. So they could have used a bigger device. Eg a laptop, or something with a touch screen.

Or a voice connection with an operator.