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A comment on Product Strategy in the Age of AI. Parent comment

Re:Product Strategy in the Age of AI by varjag on Thursday October 05, 2023 @07:08AM (#37777095)
People can be illiterate, dyslexic, inebriated, dumb or with poor command of the language. Good luck with free-text interface.

You'll pretty much would have had human operators over every interaction. That very much hinders the Uber-like growth of the service.

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Re:Product Strategy in the Age of AI by eru on Thursday October 05, 2023 @10:33PM (#37786595)
If you can support 95% of the market (with mechanical means), you can capture 95% of the market.
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Re:Product Strategy in the Age of AI by varjag on Friday October 06, 2023 @05:18AM (#37788629)
That wouldn't be 95% of market, more like 50-60%, and a strain to use even for those apt. Not everyone is an Infocom playing nerd.
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Re:Product Strategy in the Age of AI by eru on Friday October 06, 2023 @06:48AM (#37789066)
Normal people use SMS just fine all the time.

Falling back to a human operator isn't that bad either: just charge people a little bit extra to talk to a human.

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