I would be tremendously surprised if this were not possible. I have seen many programs at various doctors’ offices and all of them could do this.

I suspect that instead the doctor was not properly taught how to operate the software. Of course this could also mean the UX is bad, yes. I’m not convinced yet however.

The fact the doctor struggles is literally the definition of a bad UX. I don't understand how you can suggest anything else. It might be the doctor can learn a new workflow which is as good as or better than previously, but you can't just impose that on someone.

I can easily imagine how it is both possible and bad solution. You only see one piece of information at a time, out of context. Here it's painfully obvious to me how nobody bothered with formatting the whole patient record as a document that can be read at once without mad clicking. No skeuomorphy is necessary at all, just a scrollable document-like output with all the information visible and sanely formatted.

It might even have been suggested and rejected because that UI is against someone's "no scrollbars" or such dogma...