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A comment on Idiot Customers Will Accidentally Cancel Their Subscriptions If It's Too Easy. Parent comment

Re:Idiot Customers Will Accidentally Cancel Their Subscripti... by lousken on Monday July 10, 2023 @11:26AM (#36667806)
if the action is IRREVERSIBLE according to the dialog, just politely decline that they agreed with it, you can't do anything and that's it
[ Parent | on HN ]
Re:Idiot Customers Will Accidentally Cancel Their Subscripti... by pjerem on Monday July 10, 2023 @12:31PM (#36668749)
And if it is your customer (which they are), they’ll answer that they will stop being your customer.

You can answer that you don’t care about morons customers leaving but your boss might not agree with you.

[ Parent | on HN ]
Re:Idiot Customers Will Accidentally Cancel Their Subscripti... by lousken on Monday July 10, 2023 @07:14PM (#36674304)
That purely depends on your service, how much it costs vs how much time and resources they waste with customer support. We've dropped clients that were morons in the past because it was cheaper for us, and sometimes just because it was just really annoying to deal with them. It depends where you draw the line and what you can afford.
[ Parent | on HN ]