Seriously, automating your home around a single point of failure that depends on servers you don't control is a very brittle approach.

Deeply relying on any service provider for anything puts you in a very vulnerable position regardless of how excellent that provider is. Things change, company priorities shift, companies get acquired by other companies, go out of business, etc. Current performance is not a guarantee of future performance.

Sometimes, you have to accept that vulnerability. I have exactly one option for getting electrical service, for example. But in general, people should avoid this sort of arrangement to the greatest degree possible.

Especially for something where there are tons of other options, like home automation.

To be fair, Amazon's servers have better uptime than mine.

Service reliability here is trumped by governance. The servers were up when this person's account was blocked and they lost access to all usability on their devices...

It's really not that bad.

I use Amazon Echo to turn on/off my lights. If my home automation doesn't work, I can still just use the light switch to turn them off and then they will come on.

Or if there is an Amazon issue, I can use the app of the bulb manufacturer instead. It's a convenience feature and if it doesn't work, it's a minor inconvenience.

Many of us would be much more screwed if something happened to our Google or Apple account... and that same story of erroneous bans have happened to many people.

Not to mention, he is still considering keeping all this Amazon garbage. Fucking Stockholm Syndrome or something.