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Re:‘Massive’ Tesla leak reveals data breaches, thousands of ... by JoshTko on Monday May 29, 2023 @01:13PM (#36115853)
Evaluating Tesla's situation is difficult without context. With 3 million cars on the road, about 0.1% of owners have lodged complaints, which doesn't seem alarming initially. Unintended acceleration issues, typically attributed to user error barring some floormat incidents, are common across the industry. Without comparison to the overall auto industry's complaint rate, Tesla's situation isn't notably concerning.
Re:‘Massive’ Tesla leak reveals data breaches, thousands of ... by bandyaboot on Monday May 29, 2023 @01:35PM (#36116073)
I find notably concerning that they seem to want to avoid creating a record of customer complaint interactions.
Re:‘Massive’ Tesla leak reveals data breaches, thousands of ... by beerpls on Monday May 29, 2023 @01:45PM (#36116175)
I don’t. If you’ve ever worked in customer service you realize majority of issues are user error where the user isn’t bright enough to see their obvious error.

Combine that with the hate cult that follows musk around and such a database would just be kindling… like how this report is kindling for the hate.

It’s not surprising musks corporations act like any other corporation to me. But to each his own.

Re:‘Massive’ Tesla leak reveals data breaches, thousands of ... by minusf on Monday May 29, 2023 @02:04PM (#36116345)
"your call can be recorded for training purposes"
Re:‘Massive’ Tesla leak reveals data breaches, thousands of ... by throwaway892238 on Monday May 29, 2023 @01:57PM (#36116283)
Literally every company in the world wants to avoid creating a record of defects. It opens them up to litigation and bad PR. That would put their shareholders at risk, which would effectively be negligence.

Have you never heard of a data retention policy? Every company has them. They exist to delete records that could be used in a lawsuit or by a whistleblower. They tend to find whatever the regulatory maximum is and put their limit at a little past that.

Re:‘Massive’ Tesla leak reveals data breaches, thousands of ... by swalling on Monday May 29, 2023 @02:13PM (#36116435)
> Literally every company in the world wants to avoid creating a record of defects.

No. The most effective companies in the world are the ones with the fastest feedback loops, and in the absence of directly measuring customer use of the product, sharing searchable records of defects is the best way to accomplish this.

This is particularly the case in services companies like software. We will not only collect written defect reports but we circulate them in real time throughout the company so that issues can be fixed as fast as possible. At any good SaaS company, the Zendesk tickets, Salesforce records, and recorded customer calls from tools like Gong are often funneled directly into Slack or email alerts for anyone to see without even having to go search for them.

Tesla insisting on unrecorded verbal communication is a shady practice only mirrored by con artists, HR hacks, and bloodsucking lawyers.

Re:‘Massive’ Tesla leak reveals data breaches, thousands of ... by gtirloni on Monday May 29, 2023 @02:18PM (#36116470)
>throughout the company

Sure, but Tesla is concerned with leaks becoming PR disasters for every little issue with their cars. Can't say I blame them, giving the routine unwarranted panic it generates.

I doubt your company is making that data public.

Re:‘Massive’ Tesla leak reveals data breaches, thousands of ... by wahnfrieden on Monday May 29, 2023 @04:01PM (#36117480)
"unwarranted panic" is bootlicking if I ever saw it
Re:‘Massive’ Tesla leak reveals data breaches, thousands of ... by gtirloni on Monday May 29, 2023 @04:12PM (#36117589)
You're not new here to be using such language in your comments.
Re:‘Massive’ Tesla leak reveals data breaches, thousands of ... by swalling on Tuesday May 30, 2023 @03:23AM (#36122047)
If you have to seriously worry about bugs becoming public you fucked up big time. Having ridden in their cars with the self-driving mode, it's obvious that Tesla simply makes shoddy, unsafe vehicles. Trying to hide the issues rather than prevent or fix them won't save them.
Re:‘Massive’ Tesla leak reveals data breaches, thousands of ... by gtirloni on Friday June 02, 2023 @01:01PM (#36167740)
> If you have to seriously worry about bugs becoming public you fucked up big time

So? Yes, you fucked up big time and you don't want the public to know. That's PR 101.

> Trying to hide the issues rather than prevent or fix them won't save them.

Where did you get it that they are not trying to prevent the issues?

Re:‘Massive’ Tesla leak reveals data breaches, thousands of ... by throwaway892238 on Monday May 29, 2023 @06:38PM (#36118937)
Companies don't care about "effectiveness". They care about the share price. If sharing customer defects makes the share price go up, they'll do it. If they find out it risks the share price, they'll clamp down on it.

Tesla insisting on unrecorded verbal communication for specific circumstances is not uncommon at all. Often it's at the direct instruction of their legal counsel. You're just not aware of it, because it's secret (and protected by NDAs and an army of lawyers), and thus assume it's uncommon.

Corporate unethical bullshit is an iceberg. You will never see the vast majority of it.

Re:‘Massive’ Tesla leak reveals data breaches, thousands of ... by swalling on Tuesday May 30, 2023 @09:34PM (#36133472)
Not all companies have public share prices, first off, since only about 1% of all incorporated entities are publicly traded.

Secondarily, well-run public companies do not focus their teams on the share price in the short term. They focus on long term growth that compounds from strategic thinking and focused execution, not chasing stock price that can go up or down randomly based on conditions out of their control.

Re:‘Massive’ Tesla leak reveals data breaches, thousands of ... by awritawirj on Monday May 29, 2023 @02:17PM (#36116463)
I work for an automotive company and I think the argument "who's procecting our shareholders?" with no mention of "who's protecting the lives of our customers?" is bullshit.
Re:‘Massive’ Tesla leak reveals data breaches, thousands of ... by hef19898 on Monday May 29, 2023 @02:10PM (#36116398)
>> Tend to find whatever the regulatory maximun is

This not a question of finding it so, the same way it is not a way of "finding" the speed limit on a certain stretch of road.

And those retention policies are there to preserve records for the potential of future law suits. The absence of records that actually should be there doesn't do any service turing a trial or other dispute. Quite the opposite, usuall, it is assumed those records were deleted for the very reason ypu stated, meaning the company doing it almost guilty from the get go.

Funny how you have the facts almost right, but everythong else backwards.

Re:‘Massive’ Tesla leak reveals data breaches, thousands of ... by bandyaboot on Monday May 29, 2023 @03:32PM (#36117152)
Telling your employees not to communicate with customers in any other way but live voice is not normal.
Re:‘Massive’ Tesla leak reveals data breaches, thousands of ... by yafbum on Monday May 29, 2023 @02:02PM (#36116330)
In the US, companies have essentially two lawsuit survival strategies: don't communicate anything to customers until it has been reviewed by an array of lawyers, or communicate without review and without creating a record.
Re:‘Massive’ Tesla leak reveals data breaches, thousands of ... by Zetobal on Monday May 29, 2023 @01:36PM (#36116087)
Maybe it's the how and not what that is more of concern.
Re:‘Massive’ Tesla leak reveals data breaches, thousands of ... by ahahahahah on Monday May 29, 2023 @01:40PM (#36116128)
Unintended acceleration reports were something like 10x typical cars when I last looked at the data. At that time, there weren't many other electric cars and so I thought it was only fair to attribute those reports to the difference in immediate acceleration for electric cars. Since then, there's more electric cars to compare to and I've soured on one pedal driving (I suspect it leads to more user errors with brake vs accelerator) so it would be interesting to see if it's a Tesla thing or am electric car thing.
Re:‘Massive’ Tesla leak reveals data breaches, thousands of ... by what-the-grump on Monday May 29, 2023 @01:44PM (#36116169)
One thing I noticed and it scares me, when you are on auto pilot and you accelerate past the limit and then let go of the pedal the car will regenerative brake below the intended auto pilot speed, auto pilot will kick in and accelerate. I don’t know if the car will stop every time it’s happened I took over control.

I’d have to setup something soft to hit to test it but it’s unsettling to the point where I don’t really use autopilot unless I’m going straight for a long time.