Sure, but Tesla is concerned with leaks becoming PR disasters for every little issue with their cars. Can't say I blame them, giving the routine unwarranted panic it generates.
I doubt your company is making that data public.
So? Yes, you fucked up big time and you don't want the public to know. That's PR 101.
> Trying to hide the issues rather than prevent or fix them won't save them.
Where did you get it that they are not trying to prevent the issues?
Tesla insisting on unrecorded verbal communication for specific circumstances is not uncommon at all. Often it's at the direct instruction of their legal counsel. You're just not aware of it, because it's secret (and protected by NDAs and an army of lawyers), and thus assume it's uncommon.
Corporate unethical bullshit is an iceberg. You will never see the vast majority of it.
Secondarily, well-run public companies do not focus their teams on the share price in the short term. They focus on long term growth that compounds from strategic thinking and focused execution, not chasing stock price that can go up or down randomly based on conditions out of their control.
No. The most effective companies in the world are the ones with the fastest feedback loops, and in the absence of directly measuring customer use of the product, sharing searchable records of defects is the best way to accomplish this.
This is particularly the case in services companies like software. We will not only collect written defect reports but we circulate them in real time throughout the company so that issues can be fixed as fast as possible. At any good SaaS company, the Zendesk tickets, Salesforce records, and recorded customer calls from tools like Gong are often funneled directly into Slack or email alerts for anyone to see without even having to go search for them.
Tesla insisting on unrecorded verbal communication is a shady practice only mirrored by con artists, HR hacks, and bloodsucking lawyers.