This whole reply thread looks astroturfed.

I notice it every time when the benefit of booking 3rd party is questioned.

Having to walk a guest when the hotel cannot meet the terms of the reservation is part of the contract between the big hotel brands and franchisors. If the hotel operators do not fulfill the walk policy, then you should contact the 800 number for Marriott/Hilton/IHG/Choice/Wyndham/etc and they will mail you a check for your expenses and bill the hotel owner.

This thread started about “boutique hotels” and now we’re talking about franchisees of major national chains. They’re not the same. Plenty of tiny unfranchised operations can you leave you hanging with little to no recourse.

I've heard "boutique hotel" applied to places like Aloft that are owned by big chains.

This threads discussing small hotels ("boutique"), not the large chains.

Most of the larger chains even have benefits if you go direct though.

I worked a few years as a night manager in a hotel in Norway - we always had to figure out a solution when overbooked - at "our" expense (customer pays/pre-paid agreed upon price, we cover room and transport at alternative accommodation - usually more expensive).

As a bonus re: booking.com - they integrated with our booking system and always overbooked, unless our system lied about available rooms (would happily sell rooms when none were available - especially annoying at night, when a booked room typically means an occupied room).

Or maybe booking.com is actually a better experience for most people than the legacy hotel sites. It's more streamlined, it's cheaper, you don't have to sign up etc.

If you think I'm an astroturfer look at my comment history, I've never mentioned hotels before.

By which party?

I've never heard of this and never had a hotel do it when they've fucked a booking.

When was the last time you booked direct with a hotel where they were overbooked and they refused to walk you to another hotel when you showed up? Which hotel is it? We can call them up to ask them to clarify their policy.

Edit: Here's more information since you're not familiar with the walk policy.

https://thepointsguy.com/guide/getting-walked-from-a-hotel-c...

https://www.lawinsider.com/clause/walk-policy

https://www.costar.com/article/1992652780/how-to-walk-guests...

https://www.godsavethepoints.com/hotel-overbooking-walk-guid...

https://www.cvent.com/en/blog/events/hotel-walk-policy-defin...

https://www.uponarriving.com/hotel-walk-policies/

Those are all about big corporate chains, which have many of the same advantages as something like booking.com. We were talking about boutique hotels. If you really want I can tell you the place in Aachen where it last happened to me and you can call them up, but I guarantee they don't have "policies", and probably not anyone who speaks English.