He paid for a service they didn’t provide. So there is definitely some argument to it.

I guess they could say they will still provide the service? lol

Why would you reduce the transaction to a single sentence and think that overrides a many page fully qualified set of terms agreed upon for service?

You can’t “terms and conditions” your way out of the card network rules which you agreed to when setting up a merchant account to accept card payments - those will take precedence regardless of what your own terms say and generally favor the cardholder.

It will depends on the local laws/regulations that apply to distance-selling and the card network rules. Considering there is clearly no bad faith involved from the buyer (he's not even trying to weasel out of the booking - he was looking forward to use the service he paid for), I'd say he has a good chance.

If it was an Amex card, very likely to win, from my experiences with them.

paying colossal annual fees on a credit card does come with a few perks

edit: they do have cards that have no annual fee. disregard my comment.

My AmEx card doesn't have any annual fees.

I don't know if it counts as a true AmEx, but I have a free one through Wells Fargo

Amex does have at least one free card issued directly from them. I have one. Blue Cash Everyday I think it's called.

Ah fair enough.

Sometimes you get one free through employers too.

I don't have Amex. But higher-tier Visas with annual fees can be worth it for a variety of reasons if you travel and charge a lot.

I've been with my bank 15+ years, and have a good credit rating.

The one and only time I tried a chargeback, they approved it virtually before I could ask for it. I think they look at your account and see you've been a good customer and give you the benefit of the doubt.