Re:Small SaaS banned by Cloudflare after 4 years of being pa...
by kkielhofner on Friday February 03, 2023 @07:26AM
(#34640192)
If you’re using Cloudflare for DNS/registrar they have pass-through pricing. It’s a loss for them - you’re not paying for anything.
Re:Small SaaS banned by Cloudflare after 4 years of being pa...
by cultofmetatron on Friday February 03, 2023 @07:31AM
(#34640231)
Thats even more reason to switch to S3. I didn't choose cloudflare at the beginning but its clear its a bit of a liability here.
To put it in perspective, we had to send out apology emails to very irate customers when our system went down for 10 minutes in December.
Re:Small SaaS banned by Cloudflare after 4 years of being pa...
by BasedInfra on Friday February 03, 2023 @07:41AM
(#34640318)
You use Cloudflare for DNS but are moving over to S3 to replace Cloudflare?
Do you not mean Route 53, AWS’s DNS product?
Re:Small SaaS banned by Cloudflare after 4 years of being pa...
by shireboy on Friday February 03, 2023 @07:44AM
(#34640333)
Totally agree they should have provided a warning. Any Saas (and really would apply to social media, web mail, etc) should clearly warn before taking drastic action if possible. But I don’t see how you’d have dns without vendor lockin. It’s not like moving dns to godaddy would be better. Route53 is nice, but aws is also a vendor lots of people are locked to
Similar for ddos protection- you almost have to use somebody.
more importantly, its important to send a message. We depend on these services for our livelihood. if I'm paying for a service, the least I'm owed is the ability to get in touch with a person to rectify the situation as soon as possible. Companies who want other companies relaying on their service need to provide that if they want to be taken seriously.
EDIT: also, not to knock jgrahamc. appreciate that you're looking into this but one person on an email is not a scalable customer service solution for B2B. at the very minimum, there should be some sort of platform for filing the tickets, getting a timeframe on resolution as well as options to pay for faster turnaround.