Consumer laws give a much longer window, and the retailer is responsible for resolving the issue [0], but any time I've had to try and get something replaced after the time limit it's involved going back to the original seller, hoping they still exist in the world of random TM company names. Never understood how Amazon gets away with this.
0: https://www.which.co.uk/consumer-rights/advice/what-do-i-do-...
"The retailer is responsible If what you’ve bought doesn’t satisfy any one of the three criteria outlined above, then the retailer that sold it to you is in breach of the Consumer Rights Act.
This means that your statutory consumer rights are against the retailer – the company that sold you the product – not the manufacturer."
I also had some other service where they advertised a particular price, and after filling in my personal details to order the service there was suddenly an extra mandatory charge which doubled the total price. wtf?! This was 100% illegal. I stopped as that was too much for me and they even had the guys to call me out of bed in the weekend to try and sell me their stupid stuff. I gave an unfiltered version of my opinion on that.
Exactly the same as with Amazon here in the UK then. They have every retailer in this country absolutely beat on their approach to customer support - it's always no faff, easy, often instant refund, none of this waiting 60 minutes on the phone to speak with unhelpful CS for any of the major retailers. John Lewis were the only ones approaching Amazon in the quality of their customer service, but recently that has changed for much worse and they are as hostile as everyone else.