And no, not until recently could you see the actual total prior to sunken cost of Reviewing your booking. That too, Airbnb finally implemented once the Biden administration compelled them by law - that is, not before making much fanfare about it with the pretense of them "doing it for the customers"
The last 3 bedroom home I rented on AirBnb had a $500 cleaning fee. We were there 4 days. Its ridiculous, but it's becoming the standard on AirBnb.
People criticize all sorts of things they don't understand. Our cleaning service charges us $280 per turnover. Separating the cleaning fee from the nightly rate makes our property more appealing for longer stays, which we (and our neighbors) prefer. It's not like a hotel, where the cleaners come every day; why should guests pay every night for a cleaning which will only happen once, after they leave?
People are annoyed because these fees are often sneaky or not apparent at first sight which makes the UX annoying.
Edit: top context is “That is against AirBnB rules” and “refunded” i.e. AirBnB has explicit rules against surprise fees or bonds, and it can enforce rules.
I am guessing you just responded quickly but it is always good to spend time to try to “Please respond to the strongest plausible interpretation of what someone says, not a weaker one that's easier to criticize. Assume good faith.” - https://news.ycombinator.com/newsguidelines.html