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A comment on Cheerful Chatbots Don’t Necessarily Improve Customer Service. Parent comment

Re:Cheerful Chatbots Don’t Necessarily Improve Customer Service by johnea on Friday December 30, 2022 @05:14PM (#34190713)
This really shouldn't be a surprise. Even the outsourced Indian human support lines, where they are required to recite the corporate litany, and monitored to make sure they do, are really just human shields that protect the corporation from accountability...
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Re:Cheerful Chatbots Don’t Necessarily Improve Customer Service by miked85 on Friday December 30, 2022 @10:25PM (#34193202)
Most of the outsourced support I've tried to get help from really might as well be chatbots. They will just keep repeating the same things which don't actually answer my question.
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Re:Cheerful Chatbots Don’t Necessarily Improve Customer Service by pishpash on Friday December 30, 2022 @11:07PM (#34193442)
They were mechanical Turks waiting for the real bot upgrade.
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Re:Cheerful Chatbots Don’t Necessarily Improve Customer Service by ck2 on Friday December 30, 2022 @11:41PM (#34193645)
I think the human on the other side is given tools with canned responses to select from so they too often lean on that.

That and they are required to have like 20+ windows open.

I could not do that job.

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