This is something a beginner can repair. This is normal stuff for those who ride bikes and don't go to a shop for little repairs. Replacing a tube (and fixing it with a small vulcanizing kit) is biking 101, and there they're not even expecting you to repair that. Just check how to replace the tube of a wheel in a youtube video and while at it, check if your strip needs alignment. Tyres often go flat but you normally feel that something is off because it feels "smeary".
The warning is just for those who are not the slightest bit technically inclined and don't feel like doing any of this. To avoid lawsuits.
I bet in the Netherlands any 10 year old kid could check if your wagon is affected and if it is, align the strip.
Rad designed the drop outs nicely and there’s only a cable tie and a power cable to undo, but I had still had to use a rope as a winch to hold and then lower the wheel out of the frame.
If you’ve done a lot of bike work you’ll know about the danger of crushing your finger between the rear axle fastener and the derailleur body. Now imagine that with a 10lb wheel falling out of the rear dropouts. It’s a pretty dangerous job if you don’t take your time and do things safely and it made me really appreciate how easy it is by comparison to work on a simple, light, mechanical pedal bike.
If this is the problem you're putting so much weight on, where's the issue with buying new a tire? If you know the parameters, which are printed on the tire itself, you can buy a new one. Once your bike is ready for recall, I'd put on the original set and have it replaced for a new one.
But I myself wouldn't have an issue with just removing the tube once to take a look at it and the tire, then either replace something or just reassemble it and wait until it breaks due to wear, as it will do anyway sometime down the line.
The only difference will be that it will break because of wear (not the companies fault) or because it was of low quality. But I would never assume that this would cause some kind of harm which puts any life in danger, specially because it has 4 wheels.
As part of the recall process, they will ship me the replacement parts. I don't live in Seattle for them to make the repair for me. I am free to install these myself, or if I'm mechanically challenged, they will arrange for a local repair shop to make these repairs for me. I'm not repairing the friggin recalled tire. What a moron to make that assumption. I'm making the repair taking the recalled part off, and then placing the corrected part on.
>Yeah, the level of repair for mine is swap a wheel and tire.
What kind of thick skulled imbecile can't understand that?
So I still have no idea what you're talking about. But I do have some idea that you're an absolute cock.
In my emails, I was told I would be receiving a new wheel as well as tires. So, I have no idea why you would feel necessary to suggest I won't be needing to swap a wheel when they are sending me a wheel. That's okay, sense I don't know what I'm talking about and you do. Have a good life being better than everyone else though.
They discovered the problem. Waited long enough to see how extensive the problem was. After whatever investigation process there was, it was determined that they were just manufactured poorly. Design error or manufacturing error? More testing. Now that the true issue is understood, how to fix it. Iterate changes to make new replacement better than original design. Cool. Now, find a factory and get in their queue to manufacture the thing. Receive shipment via literal slow boat from China. Distribute parts, arrange repair mechanic appointments, etc.
I'm not defending the situation I find myself in, but if you honestly can't think of "what's taking so long", then I'd suggest you're just not trying at all. Maybe you have no experience manufacturing something, so that might be out of your wheel house. It's not like someone can just say 'git clone bicycle parts' or 'npm update bicycle parts'
If you can't, the reality is you didn't buy a bike, you bought a bicycle-shaped object with proprietary components designed for the landfill.
Overall, I'm quite happy with my bike. It does exactly what I wanted it to when I purchased it. However, it's the company itself that just seems to have it's head insert fully up their backside. It seems to be a Seattle thing, but I feel it would fit in perfectly inside the SV VC world of "disruptors" where a concept that is as ubiquitous as a bike gets updated to be the VC darling of a thing only to realize the updates are so stupid that it devalues the entire thing. Rather than using stock component parts, let's custom design everything!! What could go wrong?
I would not recommend this brand. I guess they decided to do a lot of custom components which is why they have like a 6 month lead time to ship out new non-defective tires (or whatever).
You'll find a lot of love for it online, and I think it is genuine, but I suspect the love for the brand is because it is bought by biking neophytes and makes biking accessible to people who don't want to put a lot of effort into it(nothing wrong with that). So it opens up a lot of possibilities for getting outside and getting fresh air without needing strong thighs or aerobic fitness or getting sweaty, and people associate that with their radwagon, not just generally with an ebike. But there is nothing particularly different about this brand compared to other ebike brands. A lot of ebikes look and function exactly the same as the radwagon, and haven't been part of a longstanding recall.