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A comment on Help : Facebook Support Is Useless.

Re:Help : Facebook Support Is Useless by nonrandomstring on Thursday November 24, 2022 @07:59PM (#33737911)
I hear your pain and desperation. It is a sign that you ought to delete your account, for all the good that will do you.

HN is starting to become an unofficial customer support forum for derelict big-tech businesses. We regularly see messages like this "hoping to contact someone", as a desperate last resort in case developers hang out here.

If I were a big-tech employee reading HN I'd feel ashamed of this.

[ Parent | on HN ]
Re:Help : Facebook Support Is Useless by SanjayMehta on Thursday November 24, 2022 @09:06PM (#33738381)
The last big-tech company I worked for called stackexchange etc "level 0 support."

Designated employees would monitor some forums and quietly raise PRs internally.

[ Parent | on HN ]
Re:Help : Facebook Support Is Useless by badpun on Friday November 25, 2022 @04:15AM (#33740648)
In case of Facebook though, he's not a customer as he's not paying them any money. The pig is not the customer of the farm it lives on.
[ Parent | on HN ]
Re:Help : Facebook Support Is Useless by rl3 on Friday November 25, 2022 @06:20AM (#33741347)
>The pig is not the customer of the farm it lives on.

Not yet. Fortunately, Farmconomy 3.0 is coming.

[ Parent | on HN ]