The Restaurant Industry’s Worst Idea: QR Code Menus

Re:The Restaurant Industry’s Worst Idea: QR Code Menus by alisonatwork on Sunday October 30, 2022 @06:00AM (#33392927)

In my experience going to a QR code restaurant with friends means everyone spends their time fiddling with their phones instead of discussing with one another the food that they are actually at the restaurant to eat. The pictures are useless, since in China the vast majority of them are stock photos that don't depict the reality of what you get. It is much easier to choose from a menu board which just says "dry fried green beans", "red cooked eggplant", "celery and dry tofu" etc than get the (much more common on QR code menus) "house special secret recipe greens" plus a random blurry photo that doesn't even make clear what green it is.

I don't expect a restaurant owner to entertain me, but I do expect them to be able to tell me what is in a dish, suggest a suitable equivalent if the restaurant doesn't have exactly what I'm looking for, tell me what's good or fresh that day or bring me something with more or less spicy depending on my preference. Any of these very short and simple interactions about exactly the product they are selling are much easier to have in person than trying to express every possible branch of a back-and-forth conversation in a tiny text box on your phone - and that's assuming there even is a text box.

I've walked out of several restaurants where they had real humans "serving" who either were completely ignorant about the food they had on offer or too lazy to bother engaging with a potential customer. "Just check the app." (Which doesn't have the answers.) What's the point, then? If all you care about is talking to your friends and not getting restaurant service, then just order online from a delivery service and enjoy your meal with friends in the park, in a square, in your office kitchen, in a hotel room, at home, wherever.

And please don't think I'm asking for American style "service" where you practically have servers begging you for tips every 2 seconds. There is a comfortable middle ground, and pretty much every small restaurant and da pai dang in China does it perfectly fine without a QR code menu.

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Re:The Restaurant Industry’s Worst Idea: QR Code Menus by NotYourLawyer on Sunday October 30, 2022 @08:17AM (#33393756)

> And please don't think I'm asking for American style "service" where you practically have servers begging you for tips every 2 seconds

It’s not like this at all. Servers don’t talk about tips or beg for them. You just tip at the end of the meal, whatever amount you want.

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Re:The Restaurant Industry’s Worst Idea: QR Code Menus by zztop44 on Sunday October 30, 2022 @08:32AM (#33393886)

No but they do introduce themselves by name, ask you how your meal is going and check in every now and again. That’s not a bad thing, but it is different, and seems in my mind related to tipping culture.

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Re:The Restaurant Industry’s Worst Idea: QR Code Menus by NotYourLawyer on Sunday October 30, 2022 @08:39AM (#33393947)

Yes, waiters wait on you.

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Re:The Restaurant Industry’s Worst Idea: QR Code Menus by nicolas_t on Sunday October 30, 2022 @09:00AM (#33394112)

I hate having waiters keep pestering me every 5 minutes while I'm having a conversation with my friends but I wonder if it's as much due to the tip culture as due to the fact that it's considered impolite to wave a waiter over when you need them.

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Re:The Restaurant Industry’s Worst Idea: QR Code Menus by yonaguska on Sunday October 30, 2022 @09:27AM (#33394323)

At high end restaurants with better trained wait staff- they are looking for visual cues on when to approach your table. Empty glasses, napkin on plate, menu down on table when you're ready to order, one customary check on the food shortly after it arrives, not so early that you haven't tried it though. But this is learned behavior on the part of the customer as well.

I hate that it's impolite to wave waiters over as well though. That would make the whole process a lot easier.

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Re:The Restaurant Industry’s Worst Idea: QR Code Menus by c_o_n_v_e_x on Sunday October 30, 2022 @09:50PM (#33401130)

>I hate that it's impolite to wave waiters over as well though.

Depends where you are. In a lot of restaurants in Singapore, not only do you have to wave at waiters, you have to go to extremes to get their attention.

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Re:The Restaurant Industry’s Worst Idea: QR Code Menus by hnews_account_1 on Sunday October 30, 2022 @09:13AM (#33394209)

Generally they check in only once a meal and in the better restaurants, they are better about when to approach your table. There is a way that the tipping system helps - my boss tips massive amounts every time we have lunch (once a week or so). Like close to 15-25%. Especially in Indian restaurants (we are both Indians in the US). But in return, he hates waiting and expects top service. At least since I joined his team, we have gone to one new restaurant that opened up where he got pissed at the service and made them hurry up and serve our table better, then tipped them 22% or something cos he was like the food isn't bad so I'm coming back here and I want good service.

I, on the other hand, am content with waiting for the food if it takes too long and don't need any special service and would prefer to leave the (societally required) minimum tip of 10%.

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Re:The Restaurant Industry’s Worst Idea: QR Code Menus by mercutio2 on Sunday October 30, 2022 @11:02AM (#33395032)

15% is the socially required minimum tip in the USA. The signal sent by 10% is “I want to insult you by implying that I know tipping is required, but I’m going to make the tip so small you will know I didn’t like you”.

Tipping is a terrible system I would prefer we dispensed with, but abusing the very poorly paid people enmeshed in the system is unkind, if you can afford to eat in US restaurants.

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Re:The Restaurant Industry’s Worst Idea: QR Code Menus by hnews_account_1 on Sunday October 30, 2022 @10:20PM (#33401347)

May be true elsewhere but not in New York. I can play off the uninitiated immigrant card. The system is bad but that doesn't mean I comply with it. I know one of the consequences of my action is a poorly paid wait staff. But it is the right game theoretic move at scale. If everyone did it, we could shame restaurants into charging higher food prices and paying their staff more money in a fixed amount.

All this is beside the point that I don't eat outside in general. I prefer take out so I tip only rarely.

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Re:The Restaurant Industry’s Worst Idea: QR Code Menus by Georgelemental on Sunday October 30, 2022 @10:20PM (#33401344)

American restaurant servers definitely have a habit of interrupting your meal, compared to France at least

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Re:The Restaurant Industry’s Worst Idea: QR Code Menus by wdb on Monday October 31, 2022 @09:56AM (#33405738)

And they run you down the street when you forgot to tip. This was such a bad experience when I went to NYC.

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Re:The Restaurant Industry’s Worst Idea: QR Code Menus by brokenkebab2 on Sunday October 30, 2022 @02:51PM (#33397377)

Guests fiddling with their phones is not QR-dependent from what I experienced.

Also, waiters can be helpful, and friendly even when there's no paper menus. In my current city most restaurants are QR-enabled, and they serve food as nicely (or not) as paper-based. Absolutely the same experience except how you looking into menu. I just stopped noticing the difference.

EDIT: Maybe important note that I'm neither in US, nor an EU country.

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Re:The Restaurant Industry’s Worst Idea: QR Code Menus by powerapple on Tuesday November 01, 2022 @05:23AM (#33418806)

I have to say, you are not the typical customer of a Chinese restaurant. A good restaurant is busy, the chef will not change the recipe for your taste bud, you go there for exactly what they are famous for :)

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