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A comment on Amazon to Close 4 of Its 5 US Call Centers, Shifts to Work-from-Home. Parent comment

Re:Amazon to Close 4 of Its 5 US Call Centers, Shifts to Wor... by bobthepanda on Saturday October 01, 2022 @03:12PM (#33049140)
Having worked at one, the other call center workers are an important outlet of venting and source of camaraderie, because at the end of the day they too have been screamed at by some unpleasant person over the phone refusing to give you information yet expecting you to help them.

I wonder what that looks like in a WFH scenario.

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Re:Amazon to Close 4 of Its 5 US Call Centers, Shifts to Wor... by wombat-man on Saturday October 01, 2022 @03:15PM (#33049166)
maybe they could break them into teams and give them chat rooms to vent and discuss call topics?
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Re:Amazon to Close 4 of Its 5 US Call Centers, Shifts to Wor... by dpkirchner on Saturday October 01, 2022 @04:11PM (#33049632)
One nice thing about venting in person: it's less likely to be permanently recorded somewhere. I've definitely held back online.
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