Having worked at one, the other call center workers are an important outlet of venting and source of camaraderie, because at the end of the day they too have been screamed at by some unpleasant person over the phone refusing to give you information yet expecting you to help them.

I wonder what that looks like in a WFH scenario.

maybe they could break them into teams and give them chat rooms to vent and discuss call topics?

One nice thing about venting in person: it's less likely to be permanently recorded somewhere. I've definitely held back online.

"They're sharing a drink they call Loneliness, but it's better than drinkin' alone" - Billy Joel

Even if you don't talk every hour, you do have conversation. You are reminded that other people understand you, and they live your life. Conversations can happen spontaneously in a way they never will on zoom or slack.

A fully remote workplace is a lonely, sad place. I know.

Not for everyone. These conversations need to distinguish between different living arrangements. My fully remote workplace is awesome! When I need a break I play with my 3-year-old son. I eat lunch with my wife. I have no commute, so I can be with my family right at 5 every day and have a good few hours before bedtime.

For someone who lives alone, I can see remote being lonely. For someone without a place set aside for work, I can see it being hard to focus. But for me and my family, it's perfect. I won't be going back to an office at least until the kids are moved out.

> A fully remote workplace is a lonely, sad place. I know.

I disagree vehemently - looks like you're simply trying to pass off your own experience as fact for the rest of people, which isn't appreciated. I know companies that have been fully remote since day 1 and every employee has thrived, both in terms of productivity but overall morale and happiness.

Of course I am. Just like the majority of HN here passes off their experience with WFH, with their families and their huge houses and their established careers, as perfect with no downsides - how dare anyone think an office is useful for socialization, career development, collaboration.

While I am hard pressed to remember any instance where somebody got dared to think that, it's certainly a topic that is handled pretty lopsided on HN.

> A fully remote workplace is a lonely, sad place. I know.

I know that it doesn't have to be true, depending on the person and where they are at. Anyway, I hope you are good where you are right now or, if not, will be soon.