The letter clearly states he has contacted every Amazon support option he knows of:

  I have filed a complaint with the BBB, emailed everyone I
  could at Amazon, called the Customer Service Line, the
  Kindle "Executive" support line, and Corporate. I have 
  been apologized to by everyone I have spoken to and been 
  told that they have never seen this situation before.
 
  None of them can tell me if I will ever receive the 
  content I have paid for.

Fair enough, didn't read carefully enough. Hope it gets resolved soon.

What? You always call websites whenever you can't log into them? You don't allow for downtime at all?

They are disputing the charges because amazon stole their content!

No, I call websites whenever my content that I paid for is broken or inaccessible. Not to mention they already did it once, and were told to wait 24 hours, but instead they waited a month?

I understand why they're disputing charges, but that seems silly if they haven't made some concerted effort to figure out what's going on.

At least that's my take on it.

I think that it's silly to blame the user because they waited a month. You have no idea what was going on in that person's life to cause them to wait that long. You also don't know that person's personality. Maybe they are a major procrastinator. Maybe they are phone phobic.

To say that the person was obviously in the wrong/doing something shady/to blame just because of how long they waited seems like you're really stretching to give Amazon the benefit of the doubt.

Didn't say they were obviously wrong, just that something feels missing.

However, not sure how it's silly to blame a user if they waited a month. Personal issue? Fine. But procrastinator and phone phobic aren't really excuses for this. If you're really concerned about your Kindle (I would be VERY concerned if it were more than a day.) then I would do almost anything in my power to fix it.

Wait a month? But that's a whole month of me not reading my books!

this whole thread is ridiculous, because he clearly stated that he did contact amazon several times, with no result besides "sorry, we don't know/can't say what's going on either"