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Re:Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologiz... by cjdavis on Wednesday November 23, 2011 @02:52PM (#3271446)
The letter clearly states he has contacted every Amazon support option he knows of:

  I have filed a complaint with the BBB, emailed everyone I
  could at Amazon, called the Customer Service Line, the
  Kindle "Executive" support line, and Corporate. I have 
  been apologized to by everyone I have spoken to and been 
  told that they have never seen this situation before.
 
  None of them can tell me if I will ever receive the 
  content I have paid for.
Re:Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologiz... by JonLim on Wednesday November 23, 2011 @05:10PM (#3271982)
Fair enough, didn't read carefully enough. Hope it gets resolved soon.