I think that it's silly to blame the user because they waited a month. You have no idea what was going on in that person's life to cause them to wait that long. You also don't know that person's personality. Maybe they are a major procrastinator. Maybe they are phone phobic.

To say that the person was obviously in the wrong/doing something shady/to blame just because of how long they waited seems like you're really stretching to give Amazon the benefit of the doubt.

Didn't say they were obviously wrong, just that something feels missing.

However, not sure how it's silly to blame a user if they waited a month. Personal issue? Fine. But procrastinator and phone phobic aren't really excuses for this. If you're really concerned about your Kindle (I would be VERY concerned if it were more than a day.) then I would do almost anything in my power to fix it.

Wait a month? But that's a whole month of me not reading my books!

this whole thread is ridiculous, because he clearly stated that he did contact amazon several times, with no result besides "sorry, we don't know/can't say what's going on either"