When averaged out to cost per year, in my experience, Apple is way cheaper.
I also think that people don't necessarily appreciate how much quality improvements have been made in the last 5-7 years in consumer laptops. Optical drives are gone, everything has an SSD, performance has plateaued and AMD is good again.
Someone walking into Best Buy today and dropping $500 on a laptop will be getting a much more robust machine than when I did the same back in college.
I can attest that recently, the average laptop is way better. My machines were a toshiba, surface (2nd gen), and think pads (during their dark ages), dell XPS.
My MacBook Air M1 had that very screen defect thing happen for no reason after... 10 months.
So, basically: ten years vs ten months.
Many people are reporting this issue: Apple fucked up big times and it's time to stop apologizing.
I don't care how genius the Apple geniuses are and I don't care that my 10 years old MacBook are still working: what I do care about is that my 10 months old M1 Air died on me out of nowhere.
Currently, I still have faith in Apple, despite their lemons only because other companies laptops sucked more.
But that does not mean your point in invalid, at all. I just hope that this is an isolated incident to a particular generation vs a broad company trend.
I've got a 2014 15" MBP. It's had the screen replacement (free), and a bulging battery got me a new lower case & battery for $200. Still my daily driver.
OTOH, my wife has a 2017 MacBook which is on its third keyboard/lower case. Both the replacements were free, but it's a PITA to have to take it to the store and be without it for a few days while they swap in the new one.
Either way, my experiences have been uniformly positive with Apple's service, and whatever issues exist with the underlying hardware, if they're Apple's fault, I've had no trouble getting replacements for free.
All anecdata, I acknowledge.
If you want to do more than rehash 4 decades of “PC/Macs suck” forum posts, try finding some hard stats on resell value or enterprise fleet longevity.
Computers are harder to get that for, especially when you have to correct for things like whether different classes of buyer have notably different habits.
> I probably use my laptops harder than most people
Yeah, I didn't. This was basically a sedentary laptop, 95% of the time sitting on a desk connected to external screens / kb / mouse in an AC office, never in the sun. The other 5% I'd carry it around to meetings in the same building.
Since I was using it so little as a portable, it actually outlasted my colleagues' ones by two generations! So, it wasn't just my particular one that was a piece of junk.
It blows all the “premium” work laptops out of the water.
I disagree. I loved my Thinkpad T450s so much I bought an identical used machine when I quit the job. Since then it's been stepped on, dropped onto concrete multiple times, had beer and wine spilled on the keyboard.
It cost me $250 + $100 for a battery replacement + $34 for a new keyboard (when the wine spilled on it, it still worked but the keys were sticky) + $150 to upgrade the RAM.
It's currently running Visual Studio Code, Photoshop, and prepping to run a pub trivia event later.
But this is all a digression - my larger point is that a $500 laptop bought today is going to have a lot more longevity than people will give it credit for.
See https://www.reddit.com/r/thinkpad/comments/hvb60f/thinkpad_t...
and https://twitter.com/jacobgorm/status/1496099294159544321 for an acceptable workaround using Sugru.
But my current Dell Precision from work is a spectacular nightmare POS.
I love that the older macbooks can be opened up and fixed if needed. I had to replace the HD connector a couple times (and learnt to add some electrical tape to stop the issue), and I recently cleaned the old CPU adhesive off and added some new (old macbooks can start to smell like Body odour!).
With 16GB of RAM the macbook performance is still decent, able to run docker and run modern IDEs.
It's a great machine. The only downside is that you can no longer update to the most recent OS versions.
Im unsure about the 2012 MBP (not having had one), but if its an internal battery, battery death usually means user unfixable, for most users.
It's also worth pointing out that the $500 laptop will probably last a lot longer than the most expensive Macbook. All plastic, they use a lot of older/reliable technology, they don't get used as rough - the most common failure mode is they get too old/slow for the user.