infotainment systems built by car manufacturers are just absolutely dreadful from an end user perspective. I have had a similar experience in the past (albeit much less of an annoyance) but was fixed 3 years later in a firmware update while randomly visiting the dealership for warranty items.

android auto/apple car play are an absolute dream to use on the other hand. If I buy another car, it will be a must have (rather than an aftermarket accessory)