Pivotal Tracker is only good if you buy into the way that it works and are willing to lose all knowledge that your tickets represent.

Pivotal is really only good at a particular type of project tracking (mostly building greenfield features and projects), and absolutely godawful at issue tracking.

I’ll use JIRA over Pivotal any day.

Pivotal was just a normal board based tracker when I used it. Better than Trello and less complex than Jira which is all I really want, I’ve never been in an organization that has any more context attached to a ticket than what the work is and who’s working on it.

I think I can count on my hand the number of times anyone has actually had a conversation on a Jira ticket for me.

It also helps that right now I don’t have tickets for my work, I’ve been lucky enough to work on exploratory/skunkworks work for my team at my current org.