Pivotal was just a normal board based tracker when I used it. Better than Trello and less complex than Jira which is all I really want, I’ve never been in an organization that has any more context attached to a ticket than what the work is and who’s working on it.
I think I can count on my hand the number of times anyone has actually had a conversation on a Jira ticket for me.
It also helps that right now I don’t have tickets for my work, I’ve been lucky enough to work on exploratory/skunkworks work for my team at my current org.
Pivotal is really only good at a particular type of project tracking (mostly building greenfield features and projects), and absolutely godawful at issue tracking.
I’ll use JIRA over Pivotal any day.