I had a Samsung washer that made me thankful that I don't own a sledgehammer, because if I did I knew I would have taken that useless thing outside and smashed it to bits with extraordinary glee, which would have caused concern in my neighborhood. The happiest day I had with it was when they took it away after installing the new Whirlpool I bought instead. Edit: it came with the house and in the 6 months that I put up with it, 90%+ of the time it never completed a wash on the first try.

I have had a Samsung TV, phone and washing machine. All of them were awful and unreliable despite winning wonderful praise from reviewers. I can't help but feel they were reviewing a different device to me.

Nowadays it's a running joke among my friends about how much I advocate against buying any Samsung devices to anyone who will listen. I've probably saved 5 people from buying a Samsung TV - instead convincing them to get one of LGs excellent TVs.

In Korea Samsung's whiteware business is considered vastly inferior to LG. It's not an area they excel in, and never have

Consumer Reports rankings tell a similar story. In several appliance categories, you have to scroll past at least a screenfull of LG models to get to other brands.

I have a Dacor (Samsung owned high end brand) fridge. It works as advertised, but they forgot to advertise that a sociopath had a hand in some of the design decisions (deep learning spyware hooked to cameras that will p2p tunnel with samsung TVs; the metal front is incompatible with refrigerator magnets).

Anyway, we also have a samsung washer dryer pair. We had some issues during initial installation, and had to deal with samsung support. It was so bad that we now regret the fridge purchase (it’s probably a different division, but for how long?), and will never buy samsung again. Not sure what brand of SSD to use moving forward.

In related news, I read yesterday that they’re being sued because the tech support chat people (calling them is completely futile) are paid $0 + sales commissions.

This one fact explains more about my interaction with samsung tech support than any article about corporate culture ever could.

(I also know people that worked there. It sounds horrible from the inside too. On top of that, appliance parts suppliers in my area confirm that samsung is one of the worst possible choices for after sales support).

the p2p samsung fridge thing sounds like something from silicon valley

What kind of issues are you seeing? Naively, a fridge seems like such a simple device that I'm curious how they screwed it up so badly that it's developed an anti-following.

The biggest consistent problem mine has is the display panel burns out LEDs in a matter of weeks. Yes, burning out LEDs. If I put in a new panel (which thankfully is fairly easy, just a ribbon cable and a couple screws) it works for a few weeks, then the LEDs start to burn out again. So it becomes a guessing game of whether you're going to get water, crushed ice, or cubed ice.

There is basically no warranty on replacement parts. We stopped replacing that panel, and now we just play the guessing game. Fortunately the fridge does remain functional as a cold box, at least. There are a few other problems, like accumulating ice in the tray at the bottom, but this is not really a Samsung-specific problem, lots of fridges develop this issue.

> There are a few other problems, like accumulating ice in the tray at the bottom, but this is not really a Samsung-specific problem, lots of fridges develop this issue.

I have a totally different fridge, and it has a heater at the bottom... but I needed to physically bend the heater a smidge so it was close enough to the drain to keep the drain clear and prevent ice build up. Might help if there's something similar.

It's easy to design LED circuits that look like they're working for a little while but if you pump too much current through them or otherwise overheat them their lifetime decreases from 30,000 hours to a few minutes. This is a common amateur EE mistake; the question is why Samsung allows amateurs to design these systems.

I have a samsung fridge, the ice maker does not work. I've tried a lot of things to get it to work, none of which worked. This is not an isolated issue, if you read online it's just accepted that the ice maker will at some point cease the function and will never work again.

Search "Samsung fridge" on HN to find a bunch of comments on what they've done wrong. It seems they're very eager to overengineer and add technology either just because they can, or possibly to aggressively pursue environmental regulations on energy usage and such (so they can claim to be at the top of efficiency rankings.)

I got rid of a Samsung fridge freezer recently because the front door rusts. The integrated water/ice dispenser sits atop a piece of door metal folded over, and the edge must not be protected as any spills not IMMEDIATELY cleaned up caused creeping rust.

I have a samsung fridge and it makes loud cracking noises, sometimes it even wakes me up at night. They told me the noises were normal, funny thing that fridge is advertised as being really quiet

Oh yeah, I forgot. At least half the Dacor warranty document is an explanation that they will charge you money and refuse to fix the problem if you file a warranty claim because the fridge is being unreasonably noisy.

(Our fridge is quiet, for what it’s worth.)

We built a new house, and I had a blanket ban on Samsung products. Unfortunately, the only fridge that looked nice was a Samsung so we reluctantly went with it.

Strangely, it's actually a really good fridge and it's one of the only items in our house that DOESN'T connect to the internet.

The LG we already had would occasionally freeze vegetables, the Fisher & Paykel had an internal light which stopped working... and the Samsung seems to be a simple fridge that works well (so far).